Operations Lead

2 months ago


Dubai, United Arab Emirates Prime Strategy Consultants Full time

**Key Responsibilities**:
**1. Operational Planning and Management**:

- Develop and implement strategies to optimize our mobile car wash units' operations.
- Ensure seamless service delivery that meets quality standards and customer expectations.
- Coordinate operations across various service locations including apartments, office complexes, shopping malls, and public parking lots.

**2. Team Leadership and Supervision**:

- Manage and supervise operational staff, including site managers, scheduling coordinators, and cleaning specialists.
- Ensure staff are well-trained in eco-friendly cleaning methods and motivated to perform according to company standards.

**3. Process Optimization**:

- Continuously analyze and improve operational processes to enhance efficiency and reduce costs.
- Implement new systems and processes to support our WhatsApp booking system and mobile operations.

**4. Resource Management**:

- Manage the allocation of personnel and equipment to maximize efficiency across different service locations.
- Oversee the inventory of eco-friendly cleaning supplies to ensure resources are always available without overstocking.

**5. Quality Control and Environmental Compliance**:

- Monitor operational procedures to ensure compliance with quality standards and environmental regulations.
- Implement regular quality checks and corrective measures as needed.

**6. Customer Service and Engagement**:

- Work closely with the customer service team to resolve operational issues and maintain high customer satisfaction.
- Ensure that customer feedback is incorporated into operational planning and improvements.

**7. Reporting and Documentation**:

- Maintain comprehensive records of operational processes, including employee performance, inventory levels, and quality audits.
- Provide regular reports to senior management on operational activities, progress, and sustainability metrics.

**Qualifications**:

- Proven experience in operations management, preferably in the car wash or related service industry.
- Strong understanding of eco-friendly cleaning processes and quality control management.
- Excellent organizational and leadership abilities with a focus on mobile and on-demand services.
- Familiarity with industry-standard equipment and technical expertise in waterless car washing techniques.
- Ability to think strategically and solve problems efficiently in a fast-paced, mobile service environment.
- Exceptional communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
- Strong commitment to eco-friendly business practices and sustainability.
- Detail-oriented with a hands-on approach to managing mobile cleaning operations.
- Dynamic leadership that inspires performance with accountability in a customer-facing environment.
- A proactive nature that thrives on improving operational efficiency and service quality.
- Strong ethical foundation with a dedication to sustainability and eco-friendly practices.

Pay: AED4,000.00 - AED9,000.00 per month

**Experience**:

- Operations: 1 year (required)
- Car service Industry: 1 year (required)

**Language**:

- Hindi (required)

License/Certification:

- UAE Driving License (required)

Application Deadline: 31/10/2024


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