Customer Service Representative

4 weeks ago


Dubai, United Arab Emirates The Bridal Showroom Full time

**JOB DESCRIPTION**

**Job Title**: Client Service Representative

**JOB SUMMARY**

We are one of the leading bridal boutiques in the region, where we make brides’ dreams come true. Having helped over 3500 brides “Say Yes to the dress” since 2012, we have become a must visit boutique for every bride-to-be. We welcome brides-to-be from all 4 corners of the globe and our team is continuing to grow to allow us in assisting every bride who walks in through our doors. We are now looking for a Client Service representative to help us in servicing our brides.

This role offers a chance to join a company that's committed to helping Brides find their dream wedding dress.

Main duties and Responsibilities
- Provide courteous service to all customers in accordance with The Bridal Showroom Standards
- Be courteous and pleasant to all team members
- Uphold and practice company policies and procedures and The Bridal Showroom Standard
- Encouraging positive relationship between department to enhance customer service
- Replying to brides in a timely manner
- Addressing any issues in a quick and timely manner to provide an excellent service to brides
- Updating all CRM daily
- Confirming all appointments
- Managing appointment schedule
- Communicating with Bridal Consultant in regards to their client schedule
- Coordinating with the fitting department to ensure schedule is in line with the fitting department schedule
- Placing Client orders with all necessary details and sending it to the concerned department
- Completing all other general administrative tasks
- Issuing Invoices
- Issuing VAT refunds for clients
- Encoding Data from Clients for Management analysis

This Job Description is intended to provide a broad outline of the main responsibilities only. The post holder will need to be flexible in developing the role and in initial and on-going discussions with the designated manager.

**WHAT WE ARE LOOKING FOR**

**CRITERIA**

**ESSENTIAL**

**DESIRABLE**

Educational
- Minimum requirement - High School Diploma with relevant Customer service experience

Occupational
- Prior hands on, full time, Customer service experience
- Experience in Customer Service oriented tasks
- Problem Resolution skills
- Able to manage multiple skills while prioritizing
- Demonstrating the highest level of ethics
- 5+ years experience in Customer Service and cash handling

Specific Skills
- Excellent Interpersonal skills
- Excellent written and verbal communication skills
- Bridal Passion
- Excellent Administrative skills
- High ability to be patient
- Ability to think and create the most efficient way of working in a systemised manner- Good working knowledge in MS Office
- Excellent verbal and written skills in English

Personal Qualifications
- Lead on initiatives, being committed to the role
- Positive attitude and friendly outlook
- Genuinely caring about our brides
- Able to work under pressure, prioritising Wedding dress deliveries for Bride’s wedding day
- High attention to detail
- Self-motivated, working alone where necessary as well as part of a team
- Forward thinking, proactive and creative

Circumstances
- Ability to work extra hours and sometimes on days off to ensure we deliver Bride’s wedding dress in time for their big day

**TERMS AND CONDITIONS**

**SALARY**: AED 8,000/ month in addition to a Commission after probationary period.

**HOURS**: 10 hours/ day including 1 hour lunch break - 5 days/ week. Must work on Weekends. Shifts are assigned depending on business needs.

Boutique opening hours 11:00 am - 9:00 pm.

**ANNUAL LEAVE**: 30 calendar days/ year

Health Insurance provided

**Salary**: AED8,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- DUE TO THE NATURE OF OUR BUSINESS, YOU ARE REQUIRED TO WORK EVERY WEEKEND. YOU WILL HAVE 2 DAYS OFF - MONDAYS AND TUESDAYS. I AGREE TO WORK ON WEEKENDS

**Experience**:

- CUSTOMER SERVICE (preferred)

**Language**:

- ARABIC AND ENGLISH (required)

Application Deadline: 13/06/2023



  • Dubai, United Arab Emirates Ezees Service Full time

    We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both...

  • Customer Service Agent

    2 months ago


    Dubai, United Arab Emirates ALTIUS CUSTOMER SERVICE Full time

    Hello Applicants, Greetings! We need a call center agent for our office, who is well versed with using the systems and is a Arabic (Native) speaker with the excellent ability to speak FLUENT English. It is a MUST!!! The applicants need to be FEMALE since the job description demands this criteria. Thank you for your interest in advance. **Salary**:...


  • Dubai, United Arab Emirates Mohammad Azim Technical Service LLC Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...


  • dubai, United Arab Emirates BFV Service GmbH Full time

    JOB DETAILSA well established IT Support Services company is looking for an experienced Customer Service Representative to join their team on a full-time basis. You will be joining a team of 5 Customer Service Advisors providing advice on computer repairs and sales enquiries.Responsibilities:Handling incoming customer queriesResolving issues to management...


  • Dubai, Dubai, United Arab Emirates BFV Service GmbH Full time

    JOB DETAILSA well established IT Support Services company is looking for an experienced Customer Service Representative to join their team on a full-time basis. You will be joining a team of 5 Customer Service Advisors providing advice on computer repairs and sales enquiries.Responsibilities:Handling incoming customer queriesResolving issues to management...


  • Dubai, United Arab Emirates CNH SERVICE DMCC Full time

    **Attractive Commission Structure Available** We are looking for a well-spoken **Telesales / Customer Service Representative with Own Visa (Only Female)** to be responsible for sales over the telephone. The telesales Executive’s responsibilities include contacting potential customers, focusing on customer needs to close & achieve target sales, and...


  • Dubai, Dubai, United Arab Emirates CNH SERVICE DMCC Full time

    Attractive Commission Structure AvailableWe are looking for a well-spoken Telesales / Customer Service Representative with Own Visa (Only Female) to be responsible for sales over the telephone. The telesales Executive's responsibilities include contacting potential customers, focusing on customer needs to close & achieve target sales, and documenting...

  • Customer Service

    2 months ago


    Dubai, United Arab Emirates TOP H SERVICE Full time

    We Are A cleaning company looking for a **Arabic Male** who has experience as a customer service: Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their...

  • Customer Service

    2 weeks ago


    Dubai International City, United Arab Emirates TOP H SERVICE Full time

    We Are A cleaning company looking for a **Philippines female** who has experience as a customer service: Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their...


  • Dubai, United Arab Emirates smart service station Full time

    **Job Summary**: **Responsibilities**: Assist customers with product information, orders, returns, and exchanges. Address and resolve customer complaints, concerns, and issues with patience and empathy. Provide accurate and detailed information about company products, services, policies, and procedures. Collaborate with internal teams to ensure customer...


  • Dubai, United Arab Emirates Aaditya International Marketing Brand, inc Full time

    _We are hiring a customer service representative to manage customer queries and complaints._ **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. -...


  • Dubai, United Arab Emirates Al Jaddat Group of Company Full time

    **We are hiring a customer service representative to manage customer queries and complaints.** **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. -...


  • Dubai, United Arab Emirates Jems Info-Tech Group Full time

    _**We are hiring a customer service representative to manage customer queries and complaints. **_ **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. -...

  • Customer Service

    2 months ago


    Dubai International City, United Arab Emirates TOP H SERVICE Full time

    Top H Cleaning Company is looking for customer service representatives who can handle phone calls effectively. **Responsibilities**: - Answering customer inquiries over the phone and providing necessary technical support and assistance. - Providing high-quality customer service and ensuring customer satisfaction. - Managing and responding to customer...

  • Customer Service

    2 days ago


    Dubai International City, United Arab Emirates TOP H SERVICE Full time

    Top H Cleaning Company is looking for customer service representatives who can handle phone calls effectively. **Responsibilities**: - Answering customer inquiries over the phone and providing necessary technical support and assistance. - Providing high-quality customer service and ensuring customer satisfaction. - Managing and responding to customer...


  • Dubai, United Arab Emirates First & Fig Marketing Solutions, inc. Full time

    _**We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. **_ **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers...


  • Dubai, United Arab Emirates Well10 Materials LLC Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...


  • Dubai, United Arab Emirates EverMax-11 Cleaning Services Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...


  • Dubai, United Arab Emirates UNIMART BUILDING MATERIALS Co. Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...


  • Dubai, United Arab Emirates MIAO FASHION INC Full time

    severalWnd e are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, amodifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...