Contact Centre Operator

About This RoleThis is an exciting opportunity to join our Contact Centre team as a Contact Centre Operations Supervisor. As a Supervisor, you will be responsible for overseeing the day-to-day operations of our contact centre and ensuring that our customers receive exceptional service.Key Accountabilities:Supervise and coordinate the activities of customer...

As a leading bank in the UAE, First Abu Dhabi Bank (FAB) is committed to providing exceptional customer service through innovative technology solutions. We are seeking a highly skilled Customer Service Technology Manager to lead our Contact Centre operations and drive digital transformation.Job OverviewThe successful candidate will be responsible for leading...

Senior Manager Contact Centre OperationsLocation – Abu DhabiOversees the performance outcomes and governance of multiple contact centres that cater to multiple Hospitals, Clinics & Pharmacies spread across Abu Dhabi, Al Ain & Northern Emirates regions in the UAE. The role demands a very high level of stakeholder management skills along with an in-depth...

Senior Manager Contact Centre OperationsLocation – Abu DhabiOversees the performance outcomes and governance of multiple contact centres that cater to multiple Hospitals, Clinics & Pharmacies spread across Abu Dhabi, Al Ain & Northern Emirates regions in the UAE. The role demands a very high level of stakeholder management skills along with an in-depth...

Oversees the performance outcomes and governance of multiple contact centres that cater to multiple Hospitals, Clinics & Pharmacies spread across Abu Dhabi, Al Ain & Northern Emirates regions in the UAE. The role demands a very high level of stakeholder management skills along with an in-depth knowledge of contact centre contracts, client negotiations,...

Oversees the performance outcomes and governance of multiple contact centres that cater to multiple Hospitals, Clinics & Pharmacies spread across Abu Dhabi, Al Ain & Northern Emirates regions in the UAE. The role demands a very high level of stakeholder management skills along with an in-depth knowledge of contact centre contracts, client negotiations,...

Senior Manager Contact Centre Operations Location – Abu Dhabi Oversees the performance outcomes and governance of multiple contact centres that cater to multiple Hospitals, Clinics & Pharmacies spread across Abu Dhabi, Al Ain & Northern Emirates regions in the UAE. The role demands a very high level of stakeholder management skills along with an in-depth...

Senior Manager Contact Centre Operations Location – Abu Dhabi Oversees the performance outcomes and governance of multiple contact centres that cater to multiple Hospitals, Clinics & Pharmacies spread across Abu Dhabi, Al Ain & Northern Emirates regions in the UAE. The role demands a very high level of stakeholder management skills along with an in-depth...

Job OverviewThe Emiratized Contact Centre Expert will be responsible for handling a team of customer service representatives providing 24/7 support to existing and new bank customers. The role involves monitoring adherence to service level agreements and maintaining high standards of customer satisfaction.Key Responsibilities:Supervise the work of assigned...

**Statement of Functions** Assists in developing the Contact Center Quality Assurance system and procedures and provides technical, database and documentation support to implement, monitor and evaluate the Quality Metrics. Reports and analyzes the daily, weekly and monthly performance parameters related to the quality aspects as required. Generates QA...

The ideal candidate for this position will have a strong background in customer service and team leadership, with a proven track record of achieving high standards of customer satisfaction and productivity. As a Contact Centre Team Lead at First Abu Dhabi Bank (FAB), you will be responsible for overseeing the day-to-day operations of the contact centre,...

**Statement of Functions** Supervises the activities of the Customer Services Representative (CSR), Senior CSR, and Team Leaders to ensure smooth functioning and error-free workflow and undertakes all activities related to the follow-up of the various services provided by the Contact Center. Assists in developing the center’s performance and work...

Select how often (in days) to receive an alert:Contact Centre Operator (UAE National)Make a difference every dayWe are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation...

Select how often (in days) to receive an alert:Contact Centre Operator (UAE National)Make a difference every dayWe are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation...

Select how often (in days) to receive an alert: Contact Centre Operator (UAE National) Make a difference every day We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air...

Select how often (in days) to receive an alert: Contact Centre Operator (UAE National) Make a difference every day We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air...

Role DescriptionThe Emiratized Contact Centre Expert will be responsible for managing a team of customer service representatives providing 24/7 support to existing and new bank customers. The role involves monitoring adherence to service level agreements and maintaining high standards of customer satisfaction.Key Responsibilities:Direct and supervise the...

Roles and responsibilities English and Arabic – Good Written and Spoken Must hold 2-4 years of experience in Call Center background SECTION II: KEY RESPONSIBILITIES Handle all calls and deal efficiently with all upset or challenging customers. Administer all issues and recommend efficient resolution within the required timeframe. Identify customer...

Job DescriptionThe primary goal of this position is to oversee a team of customer service representatives, ensuring that they provide exceptional support to clients and prospects 24/7. To achieve this, the ideal candidate will possess strong leadership skills, excellent communication abilities, and a keen eye for detail.Main Responsibilities:Manage a team of...

Roles and responsibilitiesEnglish and Arabic– Good Written andSpokenMust hold2-4 years of experience in Call Center backgroundSECTION II: KEYRESPONSIBILITIESHandle all calls and deal efficientlywith all upset or challengingcustomers.Administer all issues and recommendefficient resolution within the requiredtimeframe.Identify customer needs,...