Billing Agent

2 weeks ago


Dubai, United Arab Emirates Vibrant Marketing Management Full time

**Billing Agent**

We are seeking a detail-oriented and proactive Billing Agent with a strong emphasis on collections. The primary responsibility of this role is to ensure timely payment of outstanding invoices by reaching out to customers through phone calls and maintaining positive relationships.

**Collections Calls**:
Initiate outbound calls to customers with overdue invoices to secure prompt payment.

Use effective communication and negotiation skills to address customer concerns and facilitate payment arrangements.

**Customer Communication**:
Professionally communicate with customers regarding payment reminders, overdue balances, and billing inquiries.

Provide clear explanations of outstanding charges and assist customers in understanding their billing statements.

**Payment Processing**:
Record and process payments received during collection calls.

Update customer accounts with accurate payment information.

**Issue Resolution**:
Collaborate with other departments to resolve customer issues and disputes that may be hindering timely payments.

Escalate complex issues to the appropriate department for resolution.

**Documentation**:
Maintain detailed records of collection activities, including call notes, promises to pay, and payment arrangements.

Prepare reports summarizing collection efforts and results.

**Negotiation Skills**:
Use negotiation skills to establish suitable payment plans for customers facing financial challenges.

Balance the need for prompt payment with maintaining positive customer relationships.

**Adherence to Policies**:
Ensure compliance with company billing and collections policies.

Stay informed about relevant regulations governing collections practices.

**Job Types**: Full-time, Permanent

**Salary: AED 3,000 - AED 4,000** per month

**Languages Preferred: ENGLISH, HINDI, MALYALLAM.**

**Salary**: AED3,000.00 - AED4,000.00 per month

License/Certification:

- Valid UAE driving license (required)



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