Sales Consultant

2 days ago

Dubai, United Arab Emirates Touch N Go Auto Mechanics Full time

**Sales and Membership Acquisition**:

- Conduct one-on-one consultations with potential clients to understand their fitness goals, needs, and preferences.
- Provide information on membership options, club services, pricing, and promotional offers.
- Close sales and process memberships, ensuring all required paperwork is completed accurately and promptly.
- **Client Relationship Building**:

- Develop and maintain relationships with current and potential members to foster long-term loyalty and retention.
- Follow up with leads and prospects who have shown interest but have not yet signed up, offering additional information or incentives.
- Ensure a high level of customer satisfaction by addressing any queries, concerns, or issues that may arise.
- Assist new members with the onboarding process, including showing them around the club, explaining policies, and introducing staff.
- **Promotional Activities and Events**:

- Organize and participate in promotional events or fitness challenges to engage the local community and attract new members.
- Collaborate with the marketing team to create special promotions, seasonal offers, or referral programs to increase sales.
- Act as a brand ambassador for the fitness club, promoting its values and benefits in the community or through online channels.
- **Membership Retention and Up-Selling**:

- Work on retention strategies by ensuring current members are satisfied and engaged, recommending additional services such as personal training, group classes, or special programs.
- Promote club services, merchandise, and upgrades to current members, including premium memberships, private sessions, or special packages.
- Assist in the renewal process of memberships, reminding clients of renewal dates and encouraging upgrades or long-term plans.
- **Goal Achievement and Reporting**:

- Meet or exceed individual sales targets and contribute to the overall sales goals of the fitness club.
- Track and report on sales progress, lead generation, and membership conversions to the management team.
- Maintain accurate records of all customer interactions, membership sales, and follow-up activities in the customer relationship management (CRM) system.
- **Knowledge of Fitness and Club Offerings**:

- Stay updated on the latest fitness trends, classes, and equipment available at the fitness club.
- Educate potential members on fitness programs, club offerings, and health benefits to help them make informed decisions.
- Provide a positive experience for visitors by promoting the club’s environment, facilities, and culture.
- **Administrative Tasks**:

- Assist with administrative tasks related to membership sign-ups, cancellations, and updates.
- Handle inquiries, payments, and billing issues professionally and efficiently.
- Maintain clean and organized sales areas and ensure that promotional materials are stocked and up to date.
- **Collaboration with Team**:

- Work closely with other sales consultants, trainers, and club staff to ensure a seamless experience for clients.
- Coordinate with the fitness instructors to stay informed about class schedules, events, and promotions.
- Participate in team meetings to share feedback, strategies, and insights for improving sales performance.

**Skills and Qualifications**:

- **Sales experience**: Proven track record of sales success, preferably in a fitness, health, or retail environment.
- **Interpersonal skills**: Strong communication, negotiation, and active listening skills.
- **Customer-oriented**: Ability to build relationships with clients and maintain high levels of customer satisfaction.
- **Fitness knowledge**: Familiarity with fitness concepts, programs, and trends, with a passion for promoting a healthy lifestyle.
- **Goal-driven**: Motivated to meet and exceed sales targets while contributing to the club’s success.
- **Organizational skills**: Ability to manage multiple tasks, appointments, and leads in a fast-paced environment.
- **Problem-solving abilities**: Ability to handle customer objections or concerns and offer appropriate solutions.
- **Technology proficiency**: Experience with CRM systems, sales software, and office tools.
- **Physical fitness**: A positive attitude toward fitness and wellness, with an interest in maintaining personal health.

**Preferred Qualifications**:

- Previous experience in a sales role, especially in the fitness or wellness industry.
- Certification or knowledge in fitness, health, or wellness fields is a plus.
- Ability to speak additional languages, especially in multi-lingual environments.

**Work Environment**:

- The role involves working in a fitness center, interacting with members, potential clients, and the staff.
- Shifts may include weekends, evenings, and holidays based on peak club hours.
- The environment is fast-paced, customer-focused, and energetic, requiring a positive and approachable demeanor.

Pay: AED3,000.00 - AED3,500.00 per month

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