Parts Advisor

2 weeks ago

Sharjah, United Arab Emirates GEELY - AGMC Full time

To ensure optimum advice and customer care quality for Parts customers by **GEELY** and **AGMC** standards and successfully contribute to achieving the Parts Department targets and the organization's vision and mission
- Accurately raising the invoices of customer requirements.
- Communicating customer orders to the Stock controller / Parts Manager by filling out the appropriate forms.
- Establishing a follow-up communication with the customer for parts arrival or delay in delivery.
- Attending telephone inquiries from customers for parts prices and availability.
- Preparing price quotations for corporate/individual customers promptly.
- Maintaining records of all quotations and inquiries for follow-up sale calls.
- Updating Stock controller/ Parts Manager on current stocks and projected sales based on customer inquiries.
- Maintaining a congenial working relationship with colleagues to achieve departmental objectives.
- Attending departmental meetings to be fully appraised of departmental developments.
- Following the QMA procedures & guidelines.
- Handling customer complaints and ensuring corrective action has been taken.
- Communicate professionally with customers at all times before, during & after the sale.
- Drive the department’s business through superior customer service and providing updated product information.
- Communicate and meet with customers regularly with regards to promoting GEELY rand.
- Maintains and develops existing and new customers through appropriate propositions, ethical sales methods, and relevant internal liaison to optimize quality of service, business growth, and customer satisfaction.
- Support the overall objectives of the department.
- Encourage & maintain a high level of team spirit within the department.
- Liaise with Sales/Service/Used car Sales department
- Should be team orientated, working as a team member assisting and supporting their colleagues and other departments in achieving a shared vision.
- Communicates ideas and plans with clarity and purpose-driven by company values and the Department’s vision.
- Seeks, appreciates, assists, and participates significantly in unit-specific projects or cross-departmental ones.
- Share responsibility for achieving customer growth and Departmental targets.
- Maintain the highest levels of GEELY product knowledge & competitive products, personal development& integrity, quality standards, and business ethics.
- Takes the initiative, and suggests and develops plans to explore and create new relations, contacts, and opportunities to improve market penetration into existing and new markets.
- Bachelor's Degree in Business Administration or related field
- Minimum 2 year of experience working in the Automotive sector as a parts advisor
- Good sales and communication skills

**Job Types**: Full-time, Permanent

Pay: AED4,500.00 per month

Application Question(s):

- How many years of experience do you have as a Parts Advisor?
- What are your salary expectations?
- What is your current salary package?
- Are you comfortable commuting to this job's location? (Al ain)

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