Manager Professional Services

2 weeks ago

Dubai, United Arab Emirates Informatica Full time

**Build Your Career at Informatica**

We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

**Regional/Portfolio Manager - Professional Services**

Informatica is currently looking for a Regional Manager to join our Emerging Market Professional Services (IPS) team in Dubai, reporting to the Professional Services Regional Director.

As an award-winning Customer Success organisation, our IPS team are vital in ensuring that customers adopt and realise value from their Informatica investment.

As a Regional Manager, you will be the face of IPS for your region - working with license sales to help our customers understand our value proposition; how we can help and how we will make them successful.

**Your Role Responsibilities? Here's What You'll Do**

As a Regional Manager you are responsible for business development activities in the Emerging Market region with a focus on the Middle East. You will hold the services relationship with a portfolio of accounts; responsible for driving new business, extensions and upsell opportunities and keeping our customers Informatica experience first class. You'll be working directly with license sellers as part of bid teams, ensuring that IPS is represented and attached; on hand to answer questions about our propositions, delivery approach and commercial terms. You will maintain relationships with customers throughout delivery, ready to step in if you're needed and assist with extensions, changes or clarification. You will not need to be technical, but you must have enough conceptual knowledge in technology and data to understand and represent our propositions, approaches and practices to prospects and customers.

**What We'd Like to See**
- 5+ years relevant industry experience in data management.
- 3+ years experience in business development activities.
- 3+ years working for a software vendor.
- An excellent negotiator with strong business acumen.
- Fluent in English & Arabic

**What Does Success look like**
- Cultivate a balanced pipeline of business opportunity.
- Attainment of delivered revenue and new business targets.
- Achieve customer success metrics.

**Role Essentials**
- Familiarity with the Informatica proposition and software mix.
- Experience working in a Professional Service organisation.
- A background in project or programme management.
- BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
- Minimum of 8+ years of relevant professional experience
- Manage operational responsibilities of staff or individual contributors

**Perks & Benefits**
- Comprehensive health, vision, and additional benefits (Life insurance, Disability insurance, Childcare Allowance, Car Allowance, International Travel Insurance, Assistance Programs, and Housing Allowance)
- Flexible time-off policy and hybrid working practices
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

We're guided by our DATA values and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity.

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