Ielts Admin Assistant
2 hours ago
This is for **OWN or Parents visa holders** only.
Temporary for 3 months only (defends on your line manager)
**POSITION PURPOSE**
**The IELTS Administration Assistant is responsible for providing administrative support to Dubai IELTS Test Centre Administrator and Test Centre Manager in accordance with IELTS regulations and IDP policies.**:
**Strict adherence to test security and administration requirements is an essential part of the job.**:
**Key Responsibilities;**:
- **Customer Service**
- **Business Acumen**
- **Quality**
- **Operations Management**
- **Client Management**
- **Project Service Enhancement**
- **Test Day Tasks**
**RESPONSIBILITIES**:
**Customer Service**
- **Ensure all staff involved in testing are culturally sensitive.**:
- **Provide clear, comprehensive advice to general enquirers and ensure that more complex enquires are forwarded to the correct person for a response**
**Quality**
- **Assist the Test Centre Administrator / Manager in the conduct of audits on IELTS test centres as scheduled and provide documented feedback and reports.**:
- **Ensure both test centres and off site testing operations are managed within the IELTS operating procedures.**:
- **Ensure adherence to all IELTS manuals.**:
- **Assist the Test Centre Administrator / Manager in adhering to PSN policy and procedure of all Examiner Trainers and Examiners.**:
- **Assist with the development and implementation of IELTS policies.**:
- **Work in a professional manner with stakeholders and in accordance with organisational values.**:
- **Monitor all current contracts to ensure terms are adhered to.**:
- **Inform the Test Centre Administrator / Manager of issues regarding risk management / security to ensure centre compliance with security policy and procedures.**:
- **Process all invoices in a timely manner**:
- **Conduct IELTS test centre audits and produce documented reports in a timely manner**:
- **Centre adherence to IELTS manuals and procedures**:
- **Up-to-date records management**:
- **Up-to-date workflow and procedures**:
- **Evidence of improvement from lessons learnt**:
- **Centre performance and feedback**
**Project Service Enhancement**
- **Work with the Test Centre Administrator / Manager on projects identified as a result of IELTS Partner Working Groups.**:
- **Assist the Test Centre Administrator / Manager with preparation of management reports.**:
- **Participate in reviews of IELTS manuals and procedures for test enhancement.**:
- **Participate in reviews of IELTS promotional material.**:
- **All reviews of IELTS material are conducted within specified time frames.**:
- **Successful outcome of Working Group projects.**
**WHAT WE'RE LOOKING FOR**:
**Essential requirements**
**-OWN or Parents Visa holder only-**
- **Educated to bachelor’s degree level or equivalent.**:
- **Relevant work experience relating to administration and business support activities**:
- **Fluent in English and Arabic knowledge preferred**:
- **Strong administrative skills**:
- **Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc..).**:
- **Customer focussed, with a passion for providing outstanding service.**:
- **Ability to proactively identify, analyse and solve problems effectively.**:
- **Sound judgement and the ability to make decisions and act with integrity, in the best interests of IDP.**:
- **Excellent planning and organising skills with the ability to manage multiple competing priorities.**:
- **Sound IT skills - Microsoft Office suite, CRM systems
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