Restaurant Supervisor
3 weeks ago
**Functional Accountabilities
- Supervise the service Cast team
- Ensure the standards are plied with 100% of the guest 100% of the time
- Arrive at work well groomed, prepared and display enthusiasm
- Well prepared for a long day contribution and utilize time effectively
- Contribute to departmental standards and best practices
- Offer guests an enjoyable, expertly served beverage/dining experience for all events
- Anticipate and service of guests' requirements before requests is necessary
- Serve and clear food and beverage items in an unobtrusive and professional manner
- Be familiar with the beverage service including stemware used and appropriates garnishes
- Complete opening and closing side work as assigned and has all tables set according to standard
- Carry trays, bus and reset tables with linen, china, glass and silver
- Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved
- Breakdown any buffets, displays or side stations when needed
- Retrieve and stock all linen, china, silver, glassware and food and beverage items
- Handle cash and credit card procedures according to the guidelines of the accounting department
- Provide lateral service within the hotel whenever needed
**Qualifications and experience
**Experienceand Technical Knowledge
**Essential**:
- Ability to handle luxury guest volumes on a daily basis
- Should be able to work under pressure in a customer service environment
- Must be flexible and ability to work long hours
- Creative and positive mind set
**Desirable**:
- 2 year minimum experience working in a multicultural / 5 star hotel environment
- Multi skilled
- Worked in different cultural environment
- Is able to work in any given shifts
**Qualifications
**Essential**:
- Should have over one year experience in similar position
- Experience in food and beverage or event field
- Speed and accuracy, able to manage last minute activities
**Desirable**:
- Tertiary Education or Equivalent
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