Manager - IT Platform Operations

2 weeks ago


UAE, United Arab Emirates flydubai Full time

Manager - IT Platform Operations - 23000346
- United Arab Emirates- Closing Date: May 19th 2023**MAIN OBJECTIVE OF ROLE**

To deliver and ensure the IT platform available to the business is consistent and reliable.

**KEY RESPONSIBILITIES**

1. Ensures the daily maintenance of the organisation’s IT infrastructure, System & other technology platforms

2. Maintains and manages FZ data centre facilities

3. Oversees the 24x7 network operation centre for proactive real-time monitoring and event management

4. Performs first and second level (L1, L2) technical support on all incidents and problem tickets

5. Builds and maintains IT Asset Management system for full visibility and up-to-date configuration management database

6. Develops and implements operational procedures, processes, and standards for the IT platform.

7. Ensures the IT platform is secure and compliant with relevant regulations and standards.

8. Conducts and participates in Disaster recovery drills to meet defined RTO-RPOs.

9. Performs daily back-up and restores operations to preserve the company data and integrity.

10. Partners with Cyber Security Operation team to detect and mitigate risks and threats in timely manner.

11. Escalates and involves specialist team (L3 Support) for timely resolution.

12. Ensures 100% patch compliance across all the IT systems.

13. Conducts periodic audit to ensure IT system performance and efficiency.

14. Monitors the performance of the IT platform and ensure that service level agreements (SLAs) are met

15. Assists project team to meet key milestone deliverables.

16. Acts and ensures smooth service transition and knowledge transfer on all new business initiatives.

**Qualifications**:
**MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS**

**_ Minimum Education_**
- Degree in Information Technology, Computer Science, or related field.

**_Experience Specific Requirements_**
- Experience & proficient in installing, configuring, and maintaining IT systems and equipment’s
- Proven experience in directing & handling IT operations
- Experience in managing teams of technicians, system engineers and other IT staff
- Well verse in understanding and following the standards (Cobit, ITIL or ITSM)
- Experience in handling disaster recovery situation
- Preferred No. of Years (with Masters Degree) - 12
- Preferred No. of Years (without Bachelors Degree) - 14

**CORE COMPETENCIES**
- Customer Focus
- Team work
- Effective Communication
- Personal Accountability & Commitment to achieve
- Resilience and Flexibility (Can do attitude)
- Strategic Thinking
- Business Acumen
- Inspiring & Developing Others
- Decision Making

**ISR Requirements**

Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day to day business operations.


  • Platform Lead

    1 week ago


    UAE, United Arab Emirates du Full time

    **Key Accountabilities**: - Work with technology providers and vendors to design and develop the financial services platform and proposition. - Engage and work with internal stakeholders for design, development and delivery of the IT architecture. - Work with partners to ensure integration and delivery of the product. - Oversee development and responsible...


  • UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Operations Manager

    1 month ago


    UAE, United Arab Emirates Dior Full time

    CDI PLEIN TEMPS EMIRATS ARABES UNIS DUBAI RETAIL/MAGASIN MINIMUM 5 ANS DATE DE PUBLICATION - 20-FÉVR.2024 REFERENCE - CDC10077 POSITION Working with the Boutique Director/ Assistant Manager ( tbd depending on the structure), as part of the management team, the Operations Manager is responsible for the day-to-day management of the non-selling...

  • Country Manager

    1 month ago


    UAE, United Arab Emirates Abu Dhabi Ports Full time

    **Description**: Job Title **Country Manager - Operations** Unit **CEO** Job Purpose The Country Operations Manager is responsible for overseeing and managing all aspects of our operations within the designated country. This role ensures the effective and efficient execution of operational strategies, maximizes customer satisfaction and drives business...


  • UAE, United Arab Emirates Majid Al Futtaim Full time

    **ROLE SUMMARY** The Information Security Operations Manager is responsible for leading a broad range of operational activities to protect systems and information assets of Majid Al Futtaim. The role holder will manage the operational activities, promote information security awareness within the organization, as well as operate and implement information...


  • UAE, United Arab Emirates Dior Full time

    CDI PLEIN TEMPS EMIRATS ARABES UNIS DUBAI RETAIL/MAGASIN MINIMUM 3 ANS DATE DE PUBLICATION - 15-AVR.2024 REFERENCE - CDC10356 POSITION Christian Dior is currently seeking for a highly motivated and organized individual for the position of Retail Operations Control Manager. **Job **description**: - Perform frequent key controls and analysis (ex....


  • UAE, United Arab Emirates du Full time

    **Key Accountabilities**: - Ensure the stability and scalability of the technology infrastructure. Oversee the deployment and maintenance of servers, databases, and other critical IT infrastructure components. - Implement and monitor measures to ensure high system reliability and availability. - Develop and enforce service-level agreements (SLAs) to meet...


  • UAE, United Arab Emirates Higher Colleges of Technology Full time

    Location - Selected Location(s) - Position Available To - Posting Date - 23-Jan-2023 - Closing Date - 20-Feb-2023 - Position SummaryThe Assistant Manager - Operational Excellence is responsible for establishing and promoting a culture of excellence across HCT Central Services and campuses through the development and execution of operational excellence...

  • Junior Operator

    4 weeks ago


    UAE, United Arab Emirates AlMansoori Petroleum Services Full time

    **JOB DETAILS** **Job Level** : Below Operator **Reporting to** : Project Manager **Subordinates** : **Age Requirement** : 20 - 40 years old **Minimum Education** : Secondary / Diploma / Degree **Years of Experience** : **Certifications / Licenses** : Driving License **JOB DESCRIPTION** The Driver / Junior Operator shall perform the following...

  • Operations Manager

    3 weeks ago


    Abu Dhabi, UAE, United Arab Emirates Tiger Recruitment Full time

    Our client who have a portfolio of companies in Abu Dhabi are seeking an Operations Manager who will oversee two of their businesses that are new ventures. The Operations Manager will oversee all aspects of our operational activities in Abu Dhabi, ensuring efficient and effective management of resources, processes, and personnel to achieve company...


  • UAE, United Arab Emirates Dior Full time

    CDI PLEIN TEMPS EMIRATS ARABES UNIS DUBAI RETAIL/MAGASIN MINIMUM 3 ANS DATE DE PUBLICATION - 15-AVR.2024 REFERENCE - CDC10355 POSITION Christian Dior is currently seeking for a highly motivated and organized individual for the position of Retail Operations Control Manager. **Job **description**: - Perform frequent key controls and analysis (ex....


  • UAE, United Arab Emirates Antal International Full time

    **Role-** Service Centre Manager/ Store Operations **Location**: - Dubai **Salary-** 15000 AED + Benefits **Driving License Mandatory** **Industry - **Construction/ Building materials or chemicals /Paints **Experience**-5-10 years **Must have handled 3-4 store operations** **Responsibilities**: - To manage our service centers daily operations,...

  • Operations Supervisor

    1 month ago


    UAE, United Arab Emirates Alliance Recruitment Agency Full time

    The Supervisor Operations leads a team of local and/or virtual operations employees responsible for ensuring effectiveness and efficiency throughout the entire process. The Supervisor Operations is responsible for daily workflow management, coaching, performance management, team development, mentoring and problem resolution. This role participates in...

  • Operations Executive

    1 month ago


    UAE, United Arab Emirates Majid al Futtaim Properties Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...

  • Operations Executive

    1 month ago


    UAE, United Arab Emirates Majid Al Futtaim Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...

  • Group Manager

    4 weeks ago


    UAE, United Arab Emirates DP World Full time

    **Job Purpose** The Group Manager - Operational Resilience (Crisis) will support the Group Director - Business Resilience in building and embedding DP World’s capability to prevent, withstand and adapt to threats and shocks to our people, business or reputation. The role aim is to become a trusted advisor to the business on all thing’s crisis...

  • Operations Incharge

    4 weeks ago


    UAE, United Arab Emirates CP Concept Full time

    Operations In charge - Job Description Manage Goods Receiving, Goods Out. Manage Shrink, Audit and Stock take / Stock counting processes. Co-develop and execute shrinkage action plan. Ensure adherence to SOP. Ensure all merchandize in back store is kept as per predefined norms. Ensure Shortage, Excess, Damages are processed daily as per SOP. Manage...


  • UAE, United Arab Emirates Talent Pal Full time

    **Overview** To serve the growing needs of Pearson’s exam delivery business, the Client Channel Operations Manager is responsible for supporting exam delivery through the implementation and on-going management of exam delivery solutions. The appointed individual will report to the Head of Client Channel Operations, PTE and will help establish and...


  • UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...


  • Abu Dhabi, UAE, United Arab Emirates Tiger Recruitment Full time

    Our client a Sea Cargo business in Abu Dhabi are seeking an experienced Vessel Operation Manager.Duties of the role are as follows:Responsible for the overall management and technical operations of the vessels under his responsibility. This includes overseeing the daily maintenance and repair, budgeting, survey scheduling, onboard general assessment of...