Telephone Operator

1 week ago

Ras alKhaimah, United Arab Emirates RIXOS Full time

**Company Description**
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
**Job Description** Key Responsibilities**
- ** Guest Communication**
- Answer incoming calls promptly and professionally, providing accurate information about resort services, amenities, and local attractions.
- Handle guest inquiries, requests, and complaints with a courteous and helpful attitude.
- Coordinate wake-up calls, messages, and other personalized guest services.
- ** Reservation Assistance**
- Assist guests in making dining, spa, or activity reservations and provide guidance on resort facilities.
- Accurately process and confirm room reservations, ensuring proper documentation.
- ** Internal Coordination**
- Relay messages and connect calls between guests and internal departments, such as housekeeping, maintenance, or room service.
- Work closely with front desk and concierge teams to ensure smooth communication and service delivery.
- ** Record Keeping and Reporting**
- Maintain logs of calls, requests, and complaints, ensuring accurate and detailed records.
- Escalate unresolved issues to the appropriate department or supervisor.
- ** Operational Support**
- Monitor and update the internal communication system, ensuring all team members are informed of important updates.
- Assist in emergencies by providing clear communication to both guests and staff, following safety protocols.
- ** Guest Satisfaction**
- Uphold the resort's standards of excellence in guest service by ensuring all interactions leave a positive and lasting impression.
- Actively seek feedback and suggestions from guests to improve telephone services.

**Qualifications**
- High school diploma or equivalent; additional hospitality training is a plus.
- Prior experience in a similar role or customer service is preferred.
- Excellent verbal communication skills in English (additional languages are an advantage).
- Proficiency in using telephone systems, booking software, and Microsoft Office Suite.
- Strong multitasking abilities and attention to detail.
- Friendly, professional, and patient demeanor, with a commitment to exceptional guest service.

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