Customer Service Representative
18 hours ago
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
- Delivering first-time resolution to all customer queries in a friendly professional manner
- Creating and constantly developing unique positive personal relationships with all customers
- Maintain customer profiling and communication database history for all customers
- Ensure that customer transactions are completed accurately and timeously
- Able to confidently promote and cross-sell products and services where appropriate
- Active outbound calling to develop the lifetime value of the customers
**Qualification and Job Specification**:
- Interest in the e-commerce industry and products
- Ability to work under pressure in a fast-moving environment
- Can work on own initiative but also possess a strong teamwork ethic
- Computer literate including all MS office, chat tools, SMS related communications systems
- Commitment to delivering faultless services
- Clear and personalized communicative skills with an excellent service mentality
- Very strong customer and interpersonal skills
- Willing to work under shifting schedules (morning, afternoon, night shifts)*
**Impo: Arabic and English skills must be at a native or high-advanced level in listening, speaking, reading, and writing (typing on computers).** *
**Salary**: AED4,000.00 - AED4,500.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
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