Sales Representative

5 months ago


Dubai, United Arab Emirates Falcon Drive Car Rental Full time

Responsible for greeting customers, processing rentals and selling optional services, answering and receiving telephone calls, resolving overdue rentals, responding to customer questions and complaints, servicing vehicles for customer rentals, communicating with drivers for customer delivery and pick-ups, ability to learn and adapt to car rental software quickly, enter data entry accurately and process all paperwork according to policies and procedures

**Key responsibilities**:

- Disclose rates, terms and conditions of rental and obtain customer signatures while using effective sales techniques to encourage customers to utilise service options.
- Receive telephone calls and handle customer-related issues; direct other phone calls to appropriate personnel or take messages.
- Complete, review and submit various reports to supervisor.
- Maintain and update rental agreement files; expected date of return; process rental extensions.
- Complete Car exchange requests in Computer system.
- Communicate with customers for car replacement.
- In-charge of car servicing when they are due.
- Perform related responsibilities as assigned or required.

**Skills**:

- 2-3 years experience of Car Rental or Car Leasing experience.
- Ability to use effective sales techniques.
- Knowledge and skill in the operation of Car reservation software; training for this will be provided
- Ability to demonstrate effective interpersonal and communication skills with customers.
- Knowledge of Car Rental or Car Leasing operations.
- Good organisational skills.
- Ability to present a professional, enthusiastic attitude through effective communication skills to promote a positive impression to customers and employees.
- Ability to recognize the opportunity to present upgrades to customers.
- Ability to type and perform data entry accurately.
- Ability to process all paperwork according to policies and procedures.
- Ability to write clearly and concisely.
- Ability to understand and follow oral and written directions.

**Education**:

- In relevant field

**Language**:

- English fluent
- Arabic will be an advantage

**Salary**: AED2,800.00 - AED3,500.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- sales: 2 years (preferred)

**Language**:

- Arabic (preferred)


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