IT Support Coordinator

4 weeks ago


Dubai, United Arab Emirates Dovre Group Full time

**Function**:

- Act as first point contact for IT incident and request management
- Managing ad-hoc support
- Responds to system, communications and client problems by investigating and taking corrective action, which may include using site or vendor provided utilities
- Contribute into the onboarding and offboarding process of Altera users by follow-up on requests
- Inputs all issues and resolutions of problems into (the Altera ticket system) with adherence to best-of-class ticket fundamentals
- Provide IT orientations and computer training for standard business programs - Proficient in troubleshooting Microsoft Windows operating system
- Patience with frustrated users, maintaining professionalism under difficult situations - Excellent oral and written communications and strong organizational skills (English)
- Detail oriented, able to approach problems logically and able to prioritize responsibilities - Well organized and able to prioritize and complete tasks without guidance or prompting.
- Collect information and map incidents and request, identify protentional problem tickets and escalate - Set priority of tasks and escalate accordingly, follow-up on tickets and act as the user’s liaison
- Monitor our Infrastructure environment as instructed by IT Operations team
- Monitor our tasks in Service now as instructed by IT lead coordinator
- Maintain data in the Software Inventory and CMDB in Service Now
- Applies ITIL methodologies for incident management, testing and change management when requested - Accountable for tasks in Service Now is processed according to our internal KPI - Accountable for reviewing the Knowledge base in Service Now
- Contribute to access management where applicable for Altera
- Monthly reporting on KPIs for Altera Service Now on intranet
- Contribute to feedback improvement based process for IT support

**Requirements**:

- Minimum Bachelor’s degree or relevant education but equivalent experience will be considered
- Recommended 1 years of experience
- Service minded
- Excellent knowledge in incident management and monitoring solutions
- Excellent verbal and written English
- Ability to analyze operational problems and recommend innovative solutions
- You can view a challenge from multiple perspectives

**Offer**:
**Information**:
For more information about the position above or working for Dovre Group, please contact:
Divya Trisal

LI-DT1


  • IT Support

    4 weeks ago


    Dubai, United Arab Emirates IT Corner Full time

    **Job description** Our company is looking for IT Support with the following skills; Based in Abu Dhabi - Experience minimum 5 years of computers and end users support ex. Desktops/Laptops/Telephone system/Network) - Experience in deploying and maintaining Windows Server - Presentable with good English command - Reporting Skills - Self-Managed and...

  • IT Support

    2 weeks ago


    Dubai, Dubai, United Arab Emirates IT Corner Full time

    Job descriptionOur company is looking for IT Support with the following skills; Based in Abu Dhabi Experience minimum 5 years of computers and end users support ex. Desktops/Laptops/Telephone system/Network) Experience in deploying and maintaining Windows Server Presentable with good English command Reporting Skills Self-Managed and Motivated Valid Visit...


  • Dubai, United Arab Emirates TNC IT Solutions Full time

    A **Customer support representative **supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services and features. - **This job requires full-time presence at the office and rotational...


  • Dubai, United Arab Emirates AWS DISTRIBUTION Full time

    **Job Descriptions for IT Support Coordinator** minimum 2 to 3 years UAE experience are encouraged to apply. **Responsibilities**: - Installing and configuring computer hardware, software, systems, networks, printers, and scanners - Monitoring and maintaining computer systems and networks - Responding in a timely manner to service issues and requests -...


  • Dubai, United Arab Emirates IT PEOPLE LLC Full time

    • Has knowledge of TCS BaNCS (Payment) application, back-end and front-end part• Understands SWIFT, FTS, WPS, DDS, NEFT, RTGS, SARIE and ACH Payments• He has knowledge of shell programming, Jboss, Oracle, Spring, and Hibernet, a programming language.• Coordinate with TCS Offshore Level 3 support team to obtain fixes related to production...

  • Support Coordinator

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Yallah Property Full time

    Yallah Property, a leading property portal in the UAE, is seeking a dedicated and proactive Support Coordinator to join our team. The Support Coordinator will be responsible for effectively coordinating support services and maintaining strong relationships with clients.Responsibilities: Act as the primary point of contact for clients, providing support and...

  • IT Support

    2 months ago


    Dubai, United Arab Emirates IT DUBAI Full time

    Different types of Outlook configuration and troubleshoot Knowledge, DNS management Knowledge Advance Knowledge of Servers, backup & Storage Advanced knowledge on Firewalls & Network Switches PABX & CCTV knowledge Advanced knowledge of Windows Client's OS / PCs / Laptops Wireless & Routers and Firewalls (Fortinet, SonicWALL etc) Microsoft Office &...

  • IT Support

    14 hours ago


    Dubai, United Arab Emirates IT DUBAI Full time

    Different types of Outlook configuration and troubleshoot Knowledge, DNS management Knowledge Advance Knowledge of Servers, backup & Storage Advanced knowledge on Firewalls & Network Switches PABX & CCTV knowledge Advanced knowledge of Windows Client's OS / PCs / Laptops Wireless & Routers and Firewalls (Fortinet, SonicWALL etc) Microsoft Office &...


  • Dubai, United Arab Emirates IT PEOPLE LLC Full time

    • Has knowledge of TCS BaNCS(Payment) application, back-end and front-endpart• Understands SWIFT, FTS, WPS, DDS, NEFT,RTGS, SARIE and ACH Payments• He has knowledgeof shell programming, Jboss, Oracle, Spring, and Hibernet, aprogramming language.• Coordinate with TCSOffshore Level 3 support team to obtain fixes related to productionissues and assist...

  • Sales Coordinator

    6 days ago


    Dubai, United Arab Emirates GS IT Full time

    **Job description** GS IT is a Dubai-based IT solution providers. We are looking for a competent IT Sales Coordinator who has a winning attitude and a passion to succeed. JOB RESPONISIBILITIES - Sourcing new sales opportunities through inbound lead follow - Continuously expand knowledge of respective Technology and solutions & always deliver exceptional...

  • IT Sales Coordinator

    3 weeks ago


    Dubai, United Arab Emirates GS IT Full time

    **Job description** GS IT is a Dubai-based IT solution providers. We are looking for a competent IT Sales Coordinator who has a winning attitude and a passion to succeed. JOB RESPONISIBILITIES - Sourcing new sales opportunities through inbound lead follow - Continuously expand knowledge of respective Technology and solutions & always deliver exceptional...


  • Dubai, United Arab Emirates GS IT Full time

    **Job description** GS IT is a Dubai-based IT solution providers. We are looking for a competent IT Sales Coordinator who has a winning attitude and a passion to succeed. JOB RESPONISIBILITIES - Sourcing new sales opportunities through inbound lead follow - Continuously expand knowledge of respective Technology and solutions & always deliver exceptional...


  • Dubai, Dubai, United Arab Emirates TNC IT Solutions Full time

    A Customer support representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services and features.- This job requires full-time presence at the office and rotational...


  • Dubai, Dubai, United Arab Emirates TNC IT Solutions Full time

    KEY JOB RESPONSIBILITIES: Thorough documentation for customer inquiries via internal ticketing process to ensure each issue has accurate tracking from problem reporting to problem resolution Maintaining a positive, empathetic and professional attitude toward customers at all times Attending training and know our products inside and out so that you can answer...


  • Dubai, United Arab Emirates IT Excellence Full time

    **The job holder is responsible for managing the overall project coordination, IT Budgeting, Management reporting, KPI MBO reporting, PMO and IT administration.** **Key Accountabilities**: 1. Should have experience in managing agile & waterfall projects in non-projected organization and will be expected to handle multiple roles. 2. Should have experience...


  • Dubai, United Arab Emirates TNC IT Solutions Full time

    **KEY JOB RESPONSIBILITIES**: - Thorough documentation for customer inquiries via internal ticketing process to ensure each issue has accurate tracking from problem reporting to problem resolution - Maintaining a positive, empathetic and professional attitude toward customers at all times - Attending training and know our products inside and out so that you...

  • Sales Coordinator

    2 weeks ago


    Dubai, Dubai, United Arab Emirates GS IT Full time

    Job descriptionGS IT is a Dubai-based IT solution providers. We are looking for a competent IT Sales Coordinator who has a winning attitude and a passion to succeed.JOB RESPONISIBILITIES Sourcing new sales opportunities through inbound lead follow Continuously expand knowledge of respective Technology and solutions & always deliver exceptional customer...


  • Dubai, United Arab Emirates FAMFOOD Full time

    **Role Description** This is a full-time Sales Support Coordinator role located in Dubai, United Arab Emirates. The Sales Support Coordinator will be responsible for assisting the sales team in managing customer accounts, coordinating sales activities, and providing administrative support. The role involves maintaining customer databases, preparing sales...

  • Coordinator Support

    2 weeks ago


    Dubai, United Arab Emirates IC SOLUTIONS Full time

    **_Job Description:_**: - _Provide administrative support to buyers, logistics coordinators and the Supply Chain manager._ - _Provide assistance in the filing and archiving of contractual elements (insurance certificate, signature of CSR charter, contract, etc.)_ - _Support buyers by entering purchase prices in the ERP after validation._ - _Ensure the...

  • Project Coordinator

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Meridian IT Solutions Full time

    Support in defining project requirements and planning project lifecycle deployment Overall coordination of project management activities, resources and information Performs team assessments and evaluations Monitoring the daily progress of projects Providing detailed updates to project managers or other stakeholders Ensuring team members have the supplies and...