Uniform Services Manager

2 weeks ago

Abu Dhabi, United Arab Emirates Farah Experiences Full time

The Uniform Services Manager ensures the highest standard of service excellence within the Uniform Services division and throughout all facilities that are managed by the HR Operations Department.

The objective is a Uniform Services Operation that positively impacts the experience of our Colleagues, thus the Company Core Process and Image.

You must provide a high level of attention to detail related to products and services and a high level of integrity related to Finance, Procurement, HR & HSE policies and must utilize its ability to manage people accordingly.

The position is responsible in four disciplines or core areas: Product Management of Uniforms (inbound), Inventory Management of Uniforms (planning), Operations Management of Uniforms & Laundry (service delivery), Waste Management or mitigation (outbound).

**The job scope includes**:
**Leadership**
- To promote and foster a positive working culture among Colleagues and Laundry Team by engaging in a fair and consistent manner.
- To shadow the day-to-day operations alongside the laundry team / service provider staff to set a positive example. To conduct regular team briefings.
- To motivate the laundry team and colleagues through recognition and rewards programs, where available.
- To oversee the professional development plans and training nominations of direct reports. To provide related performance feedback.
- To identify training needs. To implement training tools, where possible. To recommend on external training programs, where required

**People Management**
- To conduct Colleagues' and Contractor's Induction / Orientation training. This includes relevant tools and documents as well as applicable processes & systems.
- To monitor training completion by New-Joiners and/ or Service Provider staff within the division and to ensure appropriate record keeping and division compliance of any training audit results.
- To ensure applicable policies, procedures and performance standards are being implemented and followed throughout the division.
- To compile task schedules for the area of responsibility and monitor completion.
- To provide regular performance feedback. To conduct performance appraisals for direct reports.
- To manage the duty schedule of the allocated team(s). To ensure leave plans support operational requirements. To oversee daily attendance and adherence to grooming standards within the division.
- To mitigate between colleagues or escalate, when required. To address performance or behaviors issues within the team. To initiate coaching / disciplinary measures to direct reports, if necessary.

**Service Delivery**
- To ensure Operational Readiness: A safe operation (colleague safety, building safety). An opening time as per agreed schedule. Task completion (performance) as per project / operational schedule.
- To actively seek efficacies and improvement to allow for operational growth or expansion.
- To review guest or colleague satisfaction surveys related to the division or feedback respective HRBP. To manage and follow up on concerns / complaints / suggestions in a timely manner.
- To identify negative trends, to share observations and suggestions for service improvement.
- To proactively communicate and engage with the business through the available channels.

**Operations Management**
- To ensure site induction and completion of safety training by new Colleagues, new Service Provider / Contractor staff per facility.
- To address potential unsafe behavior and/or near misses on the spot. To address health or safety hazards or potential risks to HSE (safety log).
- To ensure physical and digital processes incl. safety measures are clear across the team. To arrange re-training where required.
- To ensure Standard Operating Procedures are implemented, maintained, available and practiced at all work locations: Distribution Counter & Storage (attended and automated), Tailor Room, Laundry Work Room, Inventory Storage Room, Chemical Store. If required, to review and update related documentation or draft new, where necessary.
- To ensure technical issues with digital workflows (MS Office 365 / Automation) or with the Laundry Distribution System Applications (i.e., B2K) are being resolved with the Digital Team or respective Service Provider.
- To ensure maintenance issues with the Automated Uniform Distribution Systems (conveyor structure) or other Laundry Equipment are being addressed to the Service Provider swiftly. The Permission To Work processes with the Facilities Team must be followed.
- To respond to HSE inquiries on priority: To represent the division while attending HSE related trainings. To assume HSE related responsibilities within the work location.
- To participate in or lead the site inspection / audit of the external Laundry Service Provider.
- To monitor Service Provider monthly task completion through Logbook / Checklists and against agreed KPI measures (scorecard). To review Service Provider monthly invoice against volume

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