Travel Consultant

2 months ago

Abu Dhabi, United Arab Emirates The Emirates Group Full time

**Job Purpose: 1. JOB PURPOSE
To directly interact with clients and potential clients (whether Retail, Government, Leisure or Corporate) to provide superior customer service and maintain a consistently high quality of travel services to ensure maximum enquiries are converted into sales of Airline tickets and travel related products.

**2. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS**
- Provide the highest standard of customer service to all clients using any system made available by the company to ensure error-free itineraries and travel arrangements that maximize customer satisfaction as well as revenues for Dnata Abu Dhabi.
- To sell Dnata Abu Dhabi products to clients at every opportunity, ensuring maximum sales of auxiliary products to increase revenues.
- Make travel related arrangements (reservations, issuing tickets) for clients while ensuring that all relevant airline rules have been complied with and that the product delivered is commensurate with clients expectations.
- Inform customers about any mandatory requirements covering their journey such as passport, visa, health requirements as well as other details such as check-in place and time.
- Handle refunds, complicated re-issues, MCOs/LPO/FPOs, PTAs, re-calculation of fares based on any change in itinerary and make necessary collections as required.
- Read, assimilate and implement all changes to DFO, Airline Fares, schedules and other relevant procedures, filing if necessary relevant information/material for reference, to deliver a peerless service to clients.
- Make regular phone calls to clients to update them on new products and services while constantly working on improving working relationships.
- Ensure all Revenue Documents issued are correctly reported on a daily basis, in the Back Office System to ensure accurate invoicing by Sales and Revenue Accounts Department or the Lodged Card Operator, as the case may be.
- Replace Supervisor in his / her absence.
- Any additional responsibilities assigned by management from time to time.

**Qualifications & Experience: 3. MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS
**Qualifications**:
Degree or Honours (12+3 or equivalent)

Standard fares and ticketing certificate from IATA or equivalent

**Experience**:
Minimum of 3 years’ experience in the travel industry

**Knowledge/Skills**:

- Knowledge of Front Office systems/Airline Reservation systems.- Knowledge of world geography and major carrier networks to facilitate quick itinerary planning.- Previous experience in designing holiday packages.- Interpersonal ability, team management, telephone and customer service skills.-
- Fluency in both written and spoken English is essential.

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