Recreation Experience Expert

12 hours ago

Sharjah, United Arab Emirates Marriott International, Inc Full time

**Additional Information**
**Job Number**24204493
**Job Category**Golf, Fitness, & Entertainment
**Location**Sheraton Sharjah Beach Resort & Spa, Al Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates, 79797
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

**Position Title**:

- Kids Club Attendant**Department**:

- Spa and Recreation**Grade**:

- 5**Reports To**:

- Spa and Recreation Manager**Staff reporting to**:

- Beach & Recreation Manager**Approval & Date**:

- January 01, 2018**General Purpose of Job**:

- To provide safe atmosphere for Kids club users, Ensures the cleanliness, set -up and safety of all areas and services of Kids Club operation.**1. Basic Function**:

- To provide a safe playing atmosphere to the Kids club children and other guests accessing Kids Club. Ensures cleanliness, set -up and safety of all areas and facilities and attend to all guests needs within the Spa and Recreation Department, more specifically for Kids Club where the main job role is involved.

**2. Major Duties and Responsibilities**
- Perform tasks as directed by the Manager in pursuit of the achievement of business goal
- Responsible for all Kids club, camps, Events and Animation activities for Recreation. Plan and implement activities to entertain the guests.
- Be knowledgeable with facilities, activities, equipment, services and other pertinent information in order to provide guest with accurate information
- Maintain set-up and cleanliness of the department and report maintenance issues. Make sure, kids club area, furniture, toys and playground, Kids club pool and its pool area is always in good condition and clean whenever is required.
- Maintain the kids club supplies and arts & crafts items. Control the cost of expenses.
- Ensure guest’s amenities are always readily available. Conduct daily inspections of the area to ensure cleanliness standards are met.
- Be flexible to work during busy days, weekends and Public holidays.
- Ensure to provide uncompromised safety to the children, which is the prime responsibility on this job role. Follow all implemented work practices for guests sign in and sign outs for kids club registration.
- Maintain cleaning equipment in good working order and report any problems.
- Perform any duty as directed by the Manager, but not just limited with the kids club
- Greet and escort guests always and be able to work under pressure.
- Demonstrate service attributes in accordance with industry expectations and company standards including:

- Being attentive to Guests and kind to all children and Accurately and promptly fulfilling Guests requests
- Anticipate Guests needs and maintain a high level of knowledge which affects the Guest experience
- Demonstrating a ‘service’ attitude and Taking appropriate action to resolve guest complaints

**Specific Job Abilities**
- Must be able to speak, write and converse freely in English and to speak in one additional language
- Must be able to have full knowledge of the Hotel surrounding areas
- Must be able to stand 8hrs a day while maintaining a smile and positive attitude

**Key Relationships**:

- Ensure full liaison with other members of the team
- Strong communication with other departments
- Strong relationship with guests and internal customers

**In this role, you will impact the company strategy as follows**:

- Daily data collection and reporting of issues as they arise
- Completion of Progress Training & participation in Progress related activities
- Support of Departmental objectives
- Assist in reduction of service recovery costs - Ensure wastage is kept to a minimum
- Attend minimum of 2 appraisals per year
- Participation in Departmental meetings

**3. Other Responsibilities**
- Be at all times an ambassador of the Sheraton philosophy of friendliness in order to establish a professional contact of yourself and all employees of the departments with all our guests.
- Other Responsibilities: Perform other duties and responsibilities, as and when required by your manager. Assist in all areas outside of above, as and when needed and/or requested.

**4. Confidentially & Record Maintenance**:
Ensuring all records are confidentially and accurately maintained.

Limiting the number of permitted to access the records.

Ensuring that no record leaves the Department.

**5. Standard Requirements**

Duties & Responsibilities

**Guest Satisfaction**:
Assist all guests with all queries.

Be aware of Sheraton Programmes.

Act according to the complaint handling standards & procedures.

Director may request carry out other reasonable duties.

Display familiarity with the Hotel’s standards.

**Personal Hygiene**:
Make certain that you have a well-groomed, well-dressed and clean appearance.

Adhere, at all times, to Starwood grooming standards.

In the hotel industry, it is particularly important to observe a high standard of personal hygiene, as many of us are in direct or indirect contact wit

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