Professional Services Consultant

2 weeks ago

Dubai, United Arab Emirates Fortinet Full time

The Professional Services Consultant works with clients and partners remotely and/or onsite on engagements of medium-to-high complexity.

They focus on implementation aspects of project delivery, such as firewall and other enhanced security products implementation, optimization and operation services, with any related documentation.

The position requires a team player with very good written and verbal communication skills who follows a structured approach for implementing IT security solutions.

**Responsibilities**:

- Develops a clear overall understanding of the customer engagement (objectives, project scope, business and technical requirements).
- Participates in architecture design workshops with customers and/or partners and provides input as necessary.
- Develops project related documents with any required technical architecture diagrams. These documents might include: High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide, etc
- Participates in scoping meetings and provides input related to the development of statements of work based on accurate analysis of customers' requirements.
- Ensures that project documents are accurate, complete, current and stored appropriately.
- Performs deployment, configuration, testing and troubleshooting of Fortinet security solutions in the customer environment.
- Assists customers through the rollout, migration or go-live phase for the deployed security solution.
- Performs knowledge transfer sessions for customer’s staff on the relevant Fortinet security solutions.
- Resolves and/or escalates issues in a timely fashion.
- Minimizes Fortinet’s exposure and risk on projects.
- Completes and submits internal required administrative tasks (timesheets, activities report, project reports, etc ).
- Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, products and services by using self-study materials or by attending trainings (as required).

Job Requirements:

- 5+ years’ experience in LAN/WAN/Internet consulting, support and/or administration.
- 4+ years’ experience with Network Security Products.
- Experience working as a Professional Services senior consultant or engineer is a plus.
- Very good presentation and technical documentation skills.
- Good troubleshooting skills with a structured approach to problem solving.
- Proven ability to work independently and in a team-oriented, collaborative environment.
- Ability to elicit cooperation from a wide variety of sources, including senior management, clients, and other departments.
- Ability to adapt seamlessly to shifting priorities, demands and timelines.
- Flexible working hours.
- Positive customer service attitude with very good soft skills.
- Ability to bring projects to successful completion through political sensitivity.
- Strong commitment and self-driven individual.
- Extensive travel (up to 50%).

Education
- Bachelor's Degree in technical or management discipline and/or equivalent extensive work-related experience.

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