Hotel Cleanliness Expert

7 months ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 24059558

**Job Category** Housekeeping & Laundry

**Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

Responsible for cleaning guest rooms and surrounding areas in a courteous, safe and efficient manner and in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained. Ensuring the use of hotel equipment is within guidelines and proper maintenance is conducted.

**Key Responsibilities**:
75% of Time Spent
- Clean assigned guest rooms according to ABC standards established by the hotel. It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
- While cleaning the room, verify that all is in proper condition and order of functioning and report to Style Team Leader any items that need repair.
- To extend and provide excellent service to all guests.
- To attend to guest requests immediately.
- To report defects, unusual guest behaviour, sickness and any damage found in guestroom.
- To report and hand over lost and found articles to Style Office or Stylist Talent Coach
- To maintain cleanliness of trolleys and ensure that adequate supplies are maintained.
- To maintain the cleanliness and tidiness of guest corridors, lift landing and lift doors are up to standard.
- To tidy up the vacant rooms and make sure it is ready for guest arrival.
- To keep pantries clean and hygienic at all the times.
- Follow Hotel standard HID’s and implement Go Green Program and Make a Green Choice Program.

10% of Time Spent
- Organize and stock cleaning carts and organize linen closets on floors assigned.
- To report suspicious loiter on guest corridors.
- To deliver and collect guest laundry when necessary.
- Responsible for supplies at the pantry, ensure the quantity are correct as the standard set up.
- To perform other duties as assigned by Style Talent Coach.

10% of Time Spent
- Keep up to date of hotel products and services knowledge in order to answer guest questions and requests.
- Answer all guest questions / request in a friendly and caring manner, take appropriate actions or if needed, refer the matter to the relevant persons to handle.

5% of Time Spent
- Complete, and in a timely manner, any assigned paperwork.
- Hand over to Style Team Leader before leaving.

**Profile required**:
**Education**:

- High School education preferred

**Experience**:

- No prior experience required. Prior hospitality experience desired

**Job Specific knowledge & Skills**:

- Basic English
- Knowledge of cleaning chemicals desirable

**Grooming**

All talent members must maintain a neat, clean and well-groomed appearance. Specific W standards are to be met. Styling should be in line with W wardrobe

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

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