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Wfm Analyst

2 months ago

Dubai, United Arab Emirates Global Career Heights (GCH) Full time

pen to real estate/BPO industry (preferably real estate).

Gender Preference: Male/Female

Strong 5 years of experience in MIS, WFM and Microsoft Power BI

Functional Accountabilities
- Analyze Data and develop timely and accurate reports, dashboards to monitor and control the departments KPIs and related SLA.
- Compile business trends, locate and fix errors in reports, identify outliers, perform root cause analysis to support actionable recommendations.
- Build the KPI index for operations department and standardize the criteria of calculation
- Track and analyze business trends and business processes to make appropriate business case recommendations based on quantified cost benefit analysis that will positively impact operations.
- Automate the reports complied manually to be generated with mínimal human intervention
- Review employee performance to identify areas for improvement
- Provide information about employee absences or tardiness and review employee performance to ensure that goals are being met
- Coordinate with managers to develop schedules for employees based on business needs.
- Monitor Data trends, including real time transactions volume to ensure client and business expectations are met and optimal performance is delivered.
- Assist in analyzing statistics and performance, highlighting potential problem areas and suggesting solutions
- Serve as the real-time monitor for the operations team by providing direction, guidelines, and performance updates to hit service level goals
- Provide coaching and feedback to ensure that the team maintains a high level of productivity and quality.

**Salary**: AED12,000.00 - AED14,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

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