Waiter/bartender
5 months ago
**Customer Service**: The primary responsibility is to provide exceptional customer service by greeting patrons, taking orders, and ensuring that their needs are met promptly and courteously.
- **Menu Knowledge**: Having a comprehensive understanding of the menu, including food and beverage options, ingredients, and preparation methods, to assist customers in making informed choices.
- **Order Management**: Efficiently managing orders, both food and drink, by accurately inputting them into the system, ensuring timely delivery, and addressing any special requests or dietary restrictions.
- **Bartending Skills**: If working behind the bar, responsibilities may include preparing and serving alcoholic and non-alcoholic beverages, mixing cocktails, maintaining bar cleanliness, and adhering to responsible alcohol service guidelines.
- **Upselling**: Suggesting additional items, such as appetizers, desserts, or specialty drinks, to enhance the customer experience and increase sales.
- **Table Maintenance**: Keeping tables clean and organized, resetting them between customers, and ensuring that dining areas are tidy and presentable.
- **Team Collaboration**: Collaborating with kitchen staff, fellow servers, bartenders, and other team members to ensure smooth operations and timely service.
- **Problem Resolution**: Addressing any customer concerns or complaints promptly and professionally, and escalating issues to management when necessary.
- **Cash Handling**: Handling cash, processing payments, and accurately reconciling transactions at the end of each shift.
**Skills and Qualifications**:
- Excellent communication and interpersonal skills.
- Strong multitasking abilities and the ability to work well under pressure in a fast-paced environment.
- Attention to detail and a commitment to delivering high-quality service.
- Knowledge of food and beverage safety regulations and best practices.
- Prior experience in customer service, preferably in a restaurant or bar setting.
- Basic math skills for handling transactions and making change.
- Willingness to work evenings, weekends, and holidays as required.
**Physical Requirements**:
- Standing and walking for extended periods.
- Lifting and carrying trays of food and beverages.
- Ability to work in a hot, noisy, and sometimes crowded environment.
A successful waiter/bartender is not only efficient and attentive but also personable and able to create a welcoming atmosphere that keeps customers coming back.
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