Uae National

7 months ago


Dubai, United Arab Emirates Majid Al Futtaim Retail Full time

**JOB TITLE**
Associate - Info Tech - UAE National | MAF Retail | Head Office UAE
**ROLE SUMMARY**
The Associate - Info. Tech is responsible for providing the highest quality service with excellent customer care in receiving, prioritizing, documenting, and actively resolving requests from our clients in a timely manner. The role holder is also responsible for talking to users on the telephone working in a busy helpdesk environment.

**ROLE PROFILE**
- Provide first level support to all business units on all IT related requests.
- Provide hotline support during non-office hours, holidays and weekends when required.
- Coordinate, test and review request for changes identified by MAF Retail staff.
- Provides support for all IT products and services, which includes answering questions and troubleshooting problems.
- Determine the most effective manner to resolve user’s technical issue.
- Record required user and problem information in Service Desk tool.
- Update tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.

**REQUIREMENTS**
- Bachelor’s Degree in Computer Science or equivalent.
- 0-2 years of experience in an IT Department.
- Business communication and presentation skills.
- Highly organized with strong multitasking skills.
- Good time management skills.
- Good problem solving skills.

**WHAT WE OFFER**
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
- Work from any country in the world for 30 days a year.
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.

**Job Types**: Full-time, Permanent

Application Question(s):

- Are you UAE National?
- Are you a holder of UAE family book?

**Location**:

- Dubai (required)


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