Fraud Monitoring Analyst

4 months ago


Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

Fraud Monitoring Analyst

**Role : Fraud Monitoring Analyst**
**Location**: Abu Dhabi

**Role Purpose**:

- Monitoring and reporting of transactions risk aspects from Issuer/acquirer/E-Channels point of view. Job involves transaction activity review, fraud detection and liaison with concerned departments/cardholders/Merchants & Other Banks for the same.
- Daily checking of suspicious / fraud transaction / Alerts based on pre-set parameters or data file. Reporting to Head of Card Fraud on all cases, set-up of cardholders' dispute, E-Channels customers and merchant unauthorized transactions for resolution purpose.

**Key Accountabilities of the role**

Fraud Monitoring 24/7 for all ADIB transactions including Issuer, Acquirer, Retail & Corporate (BBD & WBG) Internet Banking & Mobile Bank, Chatbot & IVR:
1 Investigate and Check the FG / SAS alerts for all ADIB transactions

2 Contacting customers for investigation/transaction confirmation

3 Log Confirmed Fraud Cases in GRC as incident with Fraud Details

Prepare and Send a dispute form to the customer to process the refund

5 up with the customer to make sure that dispute form signed and send back

6 Create card replacement request to customer

7 Collect common Fraud cases and do analysis to identify the CPP (Common Point of Purchase)

8 Liaison with branches / divisions / Departments / member & International banks for transaction confirmation and suspected fraud activities.

9 Clear all the Cases which alerted in FG / SAS on spot

10 Review Visa & Master Card alert then block and Replace the cards

11 Using Multiple systems to provide the Correct information to the customer

12 Review Documents received from Chargeback if customer is involved

13 Prepare Write off memo for Fraud cases with Losses for refunding the amount

14 Coordinating with other Card Center Units for card deliveries as per customer's requirement, arranging bullet service for any urgent delivery of card.

15 Handling complains received from various departments for any fraud activity. Taking the appropriate action if any fraud activity is seen.

16 Maintaining MIS for Fraud Write off Cases before sending them for chargeback team for further action.

17 Review Unauthorized report for Debit & Covered

18 Review all transactions blocked by VRM and act if needed

19 Review Full Day Manual Log and act if needed

20 Extracting and Reviewing Hold Transactions and block card if needed

21 update customer and card / Channels details in relevant sheets

23 Attending all inbound Calls from customers

24 Monitor real time queues and identify high risk transactions within the business portfolio.

25 Resolve queued transactions within the service level agreements to reduce potential revenue losses.

26 Interact with banks and Merchants to validate information and to confirm or cancel authorizations.

27 Send Transaction Verification to issuer Bank

28 Maintaining database of Acquiring fraud cases for MIS.

29 Extract and Review Daily Manual log report to check the suspicious transactions

30 Review and monitor E-channels Alerts reports / SAS Alerts.

31 Review provision VRM blocked or suspected transactions.

32 Contact customers to investigate Fraudulent activities or confirmation

33 Raise fraud incidents into GRC

34 Attending all inbound Calls from customers

35 Using Multiple systems to provide the Correct information to the customer

36 Communicate and share with stakeholder's new fraud Trends

37 Block all E-channels mobile banking, Cards, Internet banking etc.

38 liaise with call Centre to assist customer filling disputes & replacement

40 Send stop payments request to bear banks

41 Mule A/c Blocking and Control implementation recommendation

42 Update relevant sheets with alerts or cases details

**Specialist Skills / Technical Knowledge Required for this role**:

- Graduate with at least 3+ years' experience in banking and at least 2 years in risk management field.
- Good communication skills: Bilingual is preferred
- Good Analytical skills
- Knowledge of UAE banking practices, regulations & risks
- Good knowledge of customer service standards.
- Sound knowledge of MS Office (Access, Word, Excel, and PowerPoint).
- Crystal Reports, CSF, Phoenix, SAS)
- Leadership skills
- Ability to work under Pressure.
- Highly creative.
- Ability to work in a fast-speed environment.
- Ability to learn, share the knowledge to enhance the customer experience

Job ID 300002245686104



  • Abu Dhabi, United Arab Emirates CAPITEX Full time

    **Job Title: Fraud Operations Analyst (On-site)** **Location**: Abu Dhabi, UAE **Duration**: 1 Month **Salary**: 7,000-8,000 AED per month (all-inclusive) **Work Schedule**: On-site, 5 days a week **Must-Have Your Own Visa (the company does not provide you with one)** **Requirements**: **Key Responsibilities**: - Process daily fraud recall requests,...


  • Abu Dhabi, United Arab Emirates CAPITEX Full time

    **Job Title: Fraud STR Filing Analyst (On-site)** **Location**: Abu Dhabi, UAE **Duration**: 1 Month (possible extension) **Salary**: 6,000-7,000 AED per month (all-inclusive) **Work Schedule**: On-site, 5 days a week **Must-Have Your Own Visa (the company does not provide you with one)** We are seeking **Fraud STR Filing Analysts** to join a leading...


  • Abu Dhabi, United Arab Emirates ADNOC Full time

    About the Company ADNOC Gas is a large-scale, integrated gas processing company and a subsidiary of ADNOC, one of the world's largest integrated energy companies. As a leading global gas player with access to capacity of around 10 billion standard cubic feet of gas per day (bscfd), we serve a wide range of domestic and international customers with an...


  • Abu Dhabi, United Arab Emirates Avrioc Full time

    **Details**: Lead - Fraud Risk Management **Requirements**: - Lead the implementation and configuration of the Transaction Monitoring tool, ensuring it is calibrated to accurately detect potential fraud and unusual activities. - Collaborate with IT and vendor teams to address any technical issues and optimize the performance of the Transaction Monitoring...


  • Abu Dhabi, United Arab Emirates bankfab Full time

    Full-time - Sub Division: Operational, Technology, Fraud Risk, Risk Assurance, and Model Validation - Division: Group Risk Management **Company Description**: - Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow...


  • Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank Full time

    Head of Operational and Fraud Risk Management **Role **:Head of Operational & Fraud Risk Management** **Location**: Abu Dhabi **Role Purpose**: This is a Senior Management role within Group Risk Management responsible for (a) developing a center of excellence on Operational Risk and Fraud Risk Management and (b) recommending changes to business processes...


  • Abu Dhabi, United Arab Emirates K2 Integrity Full time

    **Responsibilities**: - Work on engagements related to Office of Foreign Assets Control (OFAC), USA PATRIOT Act, Bank Secrecy Act (BSA), Know Your Client (KYC), and all other laws, regulations, and requirements designed to establish processes to detect and prevent money laundering, fraud, and terrorism. - Manage assigned tasks related to drafting case...


  • Abu Dhabi, United Arab Emirates CAPITEX Full time

    **Job Title**: Alert Clearing and Transaction Monitoring Analyst (On-site) **Location**: Abu Dhabi, UAE **Duration**: 3 Months (with possible extension) **Salary**: 7,000-10,000 AED per month (all-inclusive) **Must-Have Your Own Visa** **Work Schedule**: On-site, 5 days a week **About the Role**: **Requirements**: **Key Responsibilities**: - **Alert...


  • Abu Dhabi, United Arab Emirates K2 Integrity Full time

    **Responsibilities**: - Work on engagements related to Office of Foreign Assets Control (OFAC), USA PATRIOT Act, Bank Secrecy Act (BSA), Know Your Client (KYC), and all other laws, regulations, and requirements designed to establish processes to detect and prevent money laundering, fraud, and terrorism. - Manage assigned tasks related to drafting case...

  • Data Analyst

    2 months ago


    Abu Dhabi, United Arab Emirates Callsign Full time

    Hacker, Vladimir Leonidovitch Levin, attempted the biggest bank heist the world had ever seen via dial-up internet in 1994, Zia Hayat, Callsign CEO and founder, was hooked - armchair fraud became a real possibility. From this moment, Zia knew he wanted to play a part in stopping the bad guys and securing the internet for all. Founded In 2012, Callsign's...

  • Business Analyst

    2 days ago


    Abu Dhabi, United Arab Emirates Iconic IT Full time

    1. Develop a detailed project plan to monitor and track projects progress. 2. Lead conversations with key stakeholders to elicit and gather business requirements. 3. Collaborate with clients to prioritize business requirements, analyze and translate them into functional/operational and non-functional requirements. 4. Act as a liaison between the business...

  • Analyst

    7 months ago


    Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank Full time

    Analyst **Role **:Analyst **Location**: Abu Dhabi **Role Purpose**: Primary responsibility of the role includes the collection of data for the preparation of routinely and non-routinely asset performance/ department reports as well as undertaking financial research and report on prospective investment opportunities to the Asset Manager / Department Head...

  • Loyalty Analyst

    7 months ago


    Abu Dhabi, United Arab Emirates Datailer Full time

    Hiring **Loyalty Analyst ** in Abu Dhabi. **Requirement**: - Bachelor’s Degree, or equivalent in Marketing or CRM Analytics, Finance, Statistics, Economics, Mathematics or other relevant discipline - 5-7 years of experience in customer analytics (SQL/SaaS); Experience with APT (Applied Predictive Technologies), SQL, Tableau and/or Oracle Business...

  • Product Analyst

    1 week ago


    Abu Dhabi, United Arab Emirates Callsign Full time

    Russian hacker, Vladimir Leonidovitch Levin, attempted the biggest bank heist the world had ever seen via dial-up internet in 1994, Zia Hayat, Callsign CEO and founder, was hooked - armchair fraud became a real possibility. From this moment, Zia knew he wanted to play a part in stopping the bad guys and securing the internet for all. Founded In 2012,...

  • SOC L2 Analyst

    4 weeks ago


    Abu Dhabi, United Arab Emirates Callsign Full time

    **About Us**: We are a dynamic and forward-thinking team committed to providing top-tier security services. Our team works across all major cloud environments (Microsoft Azure, Amazon AWS, and Google GCP) and supports a diverse range of operating systems including macOS, Windows, and Linux. **Role Overview**: We are seeking capable, motivated, and...


  • Abu Dhabi, United Arab Emirates my team Full time

    We are seeking a talented, sharp, and detail-oriented Web Intelligence Analyst with a strong background in working in or with law enforcement or national security organizations to join us in Abu Dhabi. In this role, you will be conducting in-depth training and ongoing intelligence investigations using our platforms and working with internal teams to...

  • Product Owner

    2 weeks ago


    Abu Dhabi, United Arab Emirates Callsign Full time

    Russian hacker, Vladimir Leonidovitch Levin, attempted the biggest bank heist the world had ever seen via dial-up internet in 1994, Zia Hayat, Callsign CEO and founder, was hooked - armchair fraud became a real possibility. From this moment, Zia knew he wanted to play a part in stopping the bad guys and securing the internet for all. Founded In 2012,...

  • Credit Analyst

    2 months ago


    Abu Dhabi, United Arab Emirates Fintrek Marketing (DSA OF ENBD) Full time

    We are seeking a motivated and detail-oriented **Credit Analyst** to join our banking credit card sales team. The Credit Analyst will be responsible for evaluating and analyzing financial information to determine the creditworthiness of applicants and ensuring compliance with the bank's credit policies. This role requires a strong understanding of financial...

  • SOC L1 Analyst

    2 weeks ago


    Abu Dhabi, United Arab Emirates Callsign Full time

    The L1 SOC Analyst will work as part of a team on shift to provide continuous security monitoring and incident handling to Callsign. Daily duties will include shadowing senior members of the team and acting as a first point of triage for security alerts within the SIEM. A clear progression matrix is provided to support professional development to a L2 SOC...


  • Abu Dhabi, United Arab Emirates Avanza Solutions Full time

    Position : Technical Business Analyst Location : Abu Dhabi Experience : 5 - 6 years Employment Type : 8 Months (Extendable) Job Role & Responsibilities: - Gathering requirements and acceptance criteria and scoping new engagements. - Efficiently support in integrating new systems and programs with business operations / services. - Branch Banking AMBIT Front...