Field Guide

3 weeks ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 22196995

**Job Category** Golf, Fitness, & Entertainment

**Location** Al Maha a Luxury Collection Desert Resort & Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**JOB SUMMARY***

To provide personalised desert activities and services for the guests and visitors of the resort through the direct coordination with other resort operational units. Being responsible for information delivery to guests with regards to the ecology, history, heritage and culture of the United Arab Emirates through the conducting of daily activities in line with the resort’s services and functionalities.

**SCOPE / BUSINESS CONTEXT**
- A Full Time position based at Al Maha Desert Resort and Spa, The Luxury Collection.
- Number of Direct Reports - none
- Titles of Direct Reports - none

**CANDIDATE PROFILE**

**Experience**:

- At least 1 year working experience in a position relevant to the job requirements.
- Experience in a similar resort would be a strong recommendation.
- A driver’s license, and an experienced, safety conscious, confident driving manner.

**Skills and Knowledge**
- A Degree, Diploma or recognized training in Ecology, Biological Sciences, or relevant area of study.
- Training in P.R. or guest services is relevant but not essential. Any of the following specialized areas of interest, ability or training would be relevant:
1) Experience of equestrian/animal care.

2) Knowledge of Falconry and avian care.

3) Archaeology.

4) Natural Sciences.

5) Professional guiding

**Education or Certification**
- Min. 21 years of age.
1) English and additional languages such as Arabic, Spanish, German, French, Italian or a Nordic language would be beneficial.

2) A First Aid Diploma would be beneficial.

**SPECIFIC DUTIES**:
The following are specific responsibilities and contributions critical to the successful performance of the position:
**JOB ACCOUNTABILITIES**:

- To assist with guest check-in, reception, and check-out in line with the Standard Operating Procedures of the Leisure Department.
- To ensure that allocated guests receive the activities in an informed and educational manner, while maintaining the policies, procedures and systems of the resort. This is to be done by maintaining personal contact with the guest, and providing continuity to the guest’s interactions with other departments of the resort.
- To arrange and conduct activities and special requests of guests and visitors to the resort, ensuring that they have the maximum comfort and convenience for the duration of their visit.
- To pass on all relevant information, (including complaints), to the other departments in the operation, to ensure that the guests receive services in a well-coordinated and timely manner. This includes additional information which may be relevant to developing and upgrading services, updating Guest History Records, informing Management, and Sales and Marketing.
- To ensure that all equipment provided for the activities, including all vehicles is maintained according to the standards laid down by the Resort Management; and to report on any works to be carried out to the relevant departments.
- To ensure that the image of the resort, the company, Dubai and its policies are maintained through provision of a disciplined, well groomed (short hair and clean shaven as per the company grooming standards for men) and professional approach, at all times promoting a friendly, informal and polite relationship between guests and the resort staff.
- To actively enquire and recommend the services, activities and facilities of the resort to guests and visitors, ensuring that they are kept informed of the full range of options available to them.
- To actively maintain and update existing knowledge which is relevant to the resort’s services, and the function of being the primary information source for visitors to the resort and to the U.A.E.
- To ensure that the correct level of competency is reached for all activities. To maintain, practise and improve the skills necessary to conduct all the activities safely and professionally.

**OTHER RESPONSIBILITIES**:
Other responsibilities of the job holder include but are not limited to:
1) The job holder is expected, as part of their guest service duties, to assist other departments in their service delivery. This is part of the personalised services offered, and provides continuity for the guest as they move between individual department services.

2) The position requires activities which may be physically demanding. The job holder will therefore require some sporting or other physical ability. The job holder is responsible for ensuring that their weight does not exceed the maximum weight limit of 85 kg set for horse riding.

3) The job holder is responsible for exercising the horses when they are not used for guest ride

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