Front Desk Agent

1 week ago


Ras alKhaimah, United Arab Emirates MUGHAL SUITES HOTEL Full time

A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Front Office Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
- REQUIREMENTS
- Experience: at least 1 year. Experience in UAE: experience in UAE required
- preferredsend your CV Contect Number 0566026651

**Salary**: AED1,000.00 - AED1,300.00 per month

Ability to Commute:

- Ras al-Khaimah (required)

Ability to Relocate:

- Ras al-Khaimah: Relocate before starting work (required)

Application Deadline: 07/04/2024

**Salary**: AED1,000.00 - AED1,300.00 per month

Application Deadline: 04/04/2024


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