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Account Manager

1 month ago

Dubai, United Arab Emirates Delivery Hero Full time

About the opportunity

**Role Summary**
We are looking for a Account Manager to join our team and be part of our growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.

**What’s On Your Plate?**
- Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share.
- Maintain continuous business relationships with clients/ Vendors.
- Provide excellent service and support in order to build strong relationships and resolve operational issuesbetween clients/ Vendor and company.
- Make sure that the Catalogs of the clients are up to date at all times.
- Optimize the Vendor content (MOA, Delivery time).
- Commission rate renegotiation: - Building new commercial relationships by renewing the existing contacts by renegotiating the offer.
- Advertisement sales: -Acquiring and maintaining pictures from brand menus, branding Talabat stickers at restaurants, banners and newsletter.
- Generating food coupons, promotions and vouchers from existing Vendors.
- Convince clients / Vendors for brand promotion of Talabat pictures.
- Transmission method optimization: -Convincing clients / Vendor to implement a track order feature and changing the transmission method to WLA.
- Convince the Vendor to go for digitalization (Backlinks, Splash pages, White-label, Facebook button).
- Encourage Vendor to subscribe to the online payment gateway.
- Coordinate with the Vendor, if the Vendor is live or active on the Talabat website, checking and resolving the reason, such as shutting down or stopping delivery.
- Maintain accurate records of all sales and prospecting activities including:

- Sales calls
- Closed sales
- Follow-up activities
- Sales expense report
- Presentations
- Sales meeting report (new Vendor)
- Daily signed contract report

**What Did We Order?**
- Bachelor’s degree in any discipline
- Arabic and English speaking is a must
- Previous experience in FMCG;
- E-commerce and retail companies is preferred
- From 3 to 5 years of experience holding the same title or relevant
- Able to analyze data and sales statistics and curate a solution
- Excellent Communication & Negotiation skills
- Customer Oriented
- Adaptability & Flexibility

Who we are

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide