Concierge Agent

Development of strategies for direct office tour
- Maximizing concierge revenue through excursions and tours direct sales
- Monthly production report on revenue generated via Concierge team
- Guiding Concierge team on proper procedures + guest handling
- Putting procedures and processes in place for VIP check in, tour generation and excursion selling + booking to in house guests
- Managing logistics of the tours booked for guests
- Providing TFG owners/investors in house with dedicated preferential treatment and ensuring they are properly recognized
- Ensuring that Concierge team has extensive knowledge about TFG, investment opportunities, hotels and Food & Beverage venues and offers (such as weekly special themed nights, menus, cuisine we offer at different restaurants etc)
- Ensuring Concierge team is well informed and well ready to answer any questions about UAE (Dubai in particular), and has in-depth knowledge of Dubai must-see attractions and tours
- Signing up clients for upcoming TFG Hotels loyalty program
- Being able to stand in and replace (if and when needed) TFG Concierge reps, encompassing all their daily duties

**Desired Skill & Expertise**:

- Hospitality or Tourism experience for a minimum of 2 years
- Preferably with front of the office or guest facing activities experience
- Knowledge of Dubai basic tours and attractions is a must

**Job Types**: Full-time, Permanent

**Experience**:

- Guest Service: 1 year (required)

**Language**:

- English (required)
- Russian (preferred)