Hotel Receptionist

6 months ago


Dubai, United Arab Emirates KAY Hospitality Full time

We are looking for an experienced Hotel Front Desk Agent any nationality / gender for as long as proficient in Opera with pleasing personality to undertake all reception and related clerical duties.

**Responsibilities**:

- Use of Opera system
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Greet and welcome guests
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages
- Receive letters, packages etc. and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Monitor office expenses and costs
- Take up other duties as assigned (travel arrangements, schedules etc.)

**Requirements and skills**
- Proven experience as front desk representative, agent or relevant position (customer service field)
- Familiarity with office machines
- Knowledge of office management and basic bookkeeping
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word) and Opera
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills, ability to handle guest complaints
- Customer service orientation
- High School diploma; additional qualifications will be a plus

**Salary**: AED 2000-3000per month

Ability to commute/relocate:
**Salary**: AED2,000.00 - AED3,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Opera System: 2 years (required)
- Hotel Receptionist: 2 years (required)


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