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Lead Owner Officer

4 weeks ago

Abu Dhabi, United Arab Emirates Property Shop Investment LLC Full time

**PRIMARY PURPOSE**:

- Lead Owner Officer is a crucial position for the success of the Interact involvements with Sales.
- Manage day-to-day operational work and team management along with the performance of the Sales Agents.
- This role identifies the on-the-job upskilling measurements in line with unique customers’ journey.
- Lead Owner Officer will design well-rounded real estate knowledge transfer modules for the Sales Agents
- Passionate about helping people learn and grow their careers, the Lead Owner Officer will excel at identifying the current and future skills required for the Sales Agents.

**RESPONSIBILITIES**
- Work closely with the Sales team leader, motivating and coaching the Sales Agents
- Keeping up to date with business development and new product lines
- Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs
- Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
- Lead and inspire a team of sales-oriented agents to deliver excellent levels of individual/team performance and customer satisfaction
- Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture
- Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team
- Work with the management team to identify and deliver positive change and business efficiencies
- Deliver the allocated part of the operation within agreed budgets, service levels and business targets
- Escalate any appropriate problems to senior management
- Support the Sales Manager to highlight operational risks and areas for improvement

**QUALIFICATIONS & EXPERIENCE**

**Educational Requirements / Qualifications**:
Related area, and experience in the Interact industry

**Skills and Competencies**:

- Minimum of 2 years’ experience within a contact centre environment as a Team Manager
- Experience within customer services
- Excellent leadership, coaching and communication skills
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual and Creative thinking
- Extremely organized and detail-oriented.

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 25/05/2023

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