Workshop Manager

2 weeks ago


Dubai, United Arab Emirates Karcher FZE Full time

**Kärcher is the world's leading provider of cleaning solutions with around 13,000 employees in 70 countries and an innovative product offer for commercial and domestic customers alike. Renowned for our innovation, over 90% of our products have been developed in the past 5 years. We owe this success to our employees, their skills, dedication, ideas and commitment. Constant investment in R&D, quality, marketing and design make us a well-known brand and a most attractive employer to develop your career with. Do you want to be part of our growth story?**

**Purpose**

The role holder will be responsible for managing the day-to-day operations of our service workshop ensuring that all repair and maintenance work is completed to a high standard, while maintaining customer satisfaction and efficiency standards as per Karcher guidelines.

**Your Tasks & Responsibilities**
- Manage the daily operations of the service workshop, ensuring that all repair and maintenance work is completed efficiently and to a high standard.
- Monitor and manage inventory, ensuring that the workshop has all necessary parts and equipment to complete repairs and maintenance work, and that inventory is well-stocked and organized.
- Manage customer relationships by building and maintaining strong relationships with customers, ensuring that their needs are met and that they are satisfied with the service provided by the workshop.
- Proactively assist customers with inquiries and resolve complaints in a professional and customer-centric manner.
- Conduct quality control checks to ensure that all repair and maintenance work is completed to a high standard.
- Establish and continuously review the workshop‘s structure, work flows and job responsibilities to ensure optimal efficiency and productivity.
- Assist in the preparation and execution of the after-sales strategy in coordination with the Service Supervisor.
- Manage the workshop budget to ensure we have a profitable Service operation.
- Work closely with the sales teams to ensure appropriate service coverage and opportunities to achieve the service inquiries planned.
- Follow-up and ensure committed service and delivery times are met.
- Advise Service staff periodically about ways to improve productivity and reach optimal customer service.
- Monitor technicians' performance and productivity on a regular basis.
- Guide and motivate employees to enhance performance and produce quality work.
- Provide training and support to staff, ensuring that all technicians have the necessary skills and knowledge to complete their work to a high standard.
- Analyze competition information received through Aftermarket Sales Executives and recommend strategies to stay ahead of/or counter competition.
- Market and sell the workshop services, maintenance agreements, parts, accessories and consumables.

**Your Qualifications & Skills**
- Bachelor’s degree in Mechanical or Electrical Engineering
- 5 years of hands-on experience in workshop repair and operations
- At least 2 years of leadership experience managing a team of technicians
- Strong technical knowledge and expertise in maintenance and repair of cleaning equipment
- Ability to work well under pressure
- Excellent interpersonal skills, customer-centric and proactive with the ability to build and maintain strong relationships with customers and employees
- Excellent English communication skills (verbal and written), Arabic is a plus
- Strong organizational and time management skills with the ability to manage multiple tasks and priorities simultaneously
- Proficiency in MS Office
- Knowledge and SAP and CRM is a plus
- Valid UAE driver's license

**Contact**

Nadia Ramadan
Karcher FZE


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