Cashier/teller

**Service Delivery**:

- Process successful transactions for Money Exchange, Remittance, Western Union, Instant Cash, Instant Draft & Value Added Products
- Be fully conversant and identify customer needs and cross sell against the various products
- Ensure all duties are carried out in accordance with the stipulated business and Anti-Money Laundering policies and procedures.
- Treat customer information with appropriate levels of confidentiality

**Financial**:

- Drive revenue through delivering service excellence, cross selling and identifying growth leads.
- Prepare cash bundles for deployment to Wholesale and other Stores via Transguard, ensuring the cash held in store is within the assigned limits
- Prepare money transfer parcels ensuring proper contents are included and sums have been verified and reconciled before being despatched.
- Pass vouchers for inter counter transactions of Currency and Dirham movements
- Maintain receipts for financial transactions including customer signatures, identifying and reporting any compliance breaches.
- Ensure the POS machine reports tally with the executed transactions

**Process and Operations**:

- Accept and physically keep a tally of cash amounts
- Undertake KYC as detailed by the UAE Central Bank and Company Policy and Procedures
- Raise STR reports for suspicious transaction, escalating to the Team Leader as soon as a concern has been identified
- Proactive in identifying concerns in relation to risk, cost optimization to ensure the ultimate service delivery
- Prepare end of day reports, ensuring currency reconcile against daily stock reports
- Identify any discrepancies and report these using the appropriate processes.
- Ensure all transactions are accurately entered into the AS400 system/common gateway

**Customer Focus**:

- Extend superior customer service by attending to customer queries, complaints, amendments and cancellation as per procedures
- Develop and build good relationships with the customers.
- Identify and report any suspicious customer activities to the relevant departments

**Compliance**:

- Ensure all services provided by the function are compliant with the CBUAE and WSE policies & procedures.
- Be aware within the team and wider organisation of the employee responsibility in working in a risk free and compliant manner.
- Attend risk and compliance awareness programmes during the course of the employment whether it is as part of the on-boarding process or the annual refresher training.

**Knowledge & Skills**:

- Currency knowledge
- Ability to identify forfeited notes
- Understand exchange rates
- Ability to handle multinational customers
- Numerical skills
- Excellent interpersonal skills
- Ability to cross sell
- Ability to work under pressure
- Flexibility on Working Schedules & locations

**Educational Qualifications**:
Bachelor’s degree or equivalent demonstrable work experience

**Relevant Experience**:
Minimum 2 years’ experience in the Exchange or Banking Industry

**Language Skills**:
Fluent written and spoken English,Multi Lingual ls preferred