Travel Consultant
7 days ago
A leading UAE-based travel agency, we are dedicated to crafting exceptional travel experiences for our clients. With a focus on personalized service and local expertise, we help our clients explore the world in style and comfort.
We are seeking an experienced **Travel and Holiday Consultant** with a proven track record in the UAE travel market. You will play a key role in providing expert travel advice, creating tailored itineraries, and delivering outstanding customer service to our clients.
**Key Responsibilities**:
- **Client Consultation**: Engage with clients to understand their travel preferences, needs, and budget, offering tailored holiday packages and travel options.
- **Holiday Planning & Itinerary Design**: Create customized itineraries based on client preferences, including booking flights, hotels, excursions, transfers, and other travel-related services.
- **Provide Expert Advice**: Advise clients on various destinations, visa requirements, weather conditions, local culture, activities, and attractions to help them make informed travel decisions.
- **Bookings & Reservations**: Manage the entire booking process, from securing flights and accommodations to organizing tours, activities, and car rentals.
- **Customer Service**: Respond promptly to client queries and concerns, providing support throughout the booking process and during their travels, ensuring their satisfaction.
- **Up-selling & Cross-selling**: Recommend and sell additional services such as travel insurance, upgrades, and excursions to enhance clients' travel experiences.
- **Stay Updated on Travel Trends**: Keep up-to-date with new destinations, promotions, travel regulations, and industry trends to provide clients with the latest information.
- **Documentation & Payment Management**: Handle all aspects of documentation (invoices, itineraries, tickets) and ensure clients receive all necessary travel details before departure.
- **Handle Complaints & Issue Resolution**: Address and resolve any client issues or complaints before, during, or after travel to maintain high levels of customer satisfaction.
**Qualifications**:
- 3+ years of experience as a travel consultant, preferably in the UAE.
- Strong knowledge of popular destinations, travel products, and services.
- Excellent communication and interpersonal skills.
- Proficiency in booking systems and travel software.
- Ability to work independently and as part of a team.
- A passion for travel and providing exceptional customer service.
**What We Offer**:
- Competitive salary and commission structure.
- Comprehensive benefits package.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.
**Join us and help our clients discover the world**
Pay: AED2,500.00 - AED5,000.00 per month
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