Workshop Supervisor
4 weeks ago
**Role Overview**:
We are actively seeking a Workshop Supervisor with strong technical proficiency and a focus on performance to join Trading Enterprises Dubai. In this role, you will lead and manage a team of technical professionals, overseeing workload allocation and day-to-day operations to drive workshop performance. Collaboration with various departments and the distributor team is crucial to ensure adherence to the Fix It Right process and on-time delivery of vehicles in optimal condition.
**Responsibilities**:
Ø Maintain efficient shop floor operations for timely vehicle delivery and profitability.
Ø Optimize the utilization, productivity, and efficiency of Technicians.
Ø Ensure proper job distribution, control, and follow-up to meet schedules accurately.
Ø Enhance customer satisfaction and retention through quality work, minimizing repeat jobs and increasing overall workshop efficiency.
Ø Provide training and coaching to enhance team members' abilities and efficiency.
Ø Conduct road tests before and after repairs to confirm complaints and assess the effectiveness of repairs.
Ø Enforce strict compliance with company rules, regulations, and procedures, including warranty guidelines, within company policies.
Ø Required Skills for Success:
Ø Leadership experience in managing and leading a team of Technicians.
Ø Monitoring and improving workshop KPIs and efficiency.
Ø Ability to write comprehensive technical reports.
Ø Minimum of 5 years' recent experience in an automotive dealership as a Workshop Supervisor, Controller, or Foreman, with a valid UAE driving license.
**About the Team**:
This role reports directly to the Aftersales Manager and involves daily interaction with Workshop Supervisors, Controllers, Foremen, and Technicians in a dynamic workshop environment.
**Qualifications**:
Ø With a minimum of 5 years' recent experience in an automotive dealership, you should possess excellent technical knowledge and report-writing skills.
Ø Effective communication, strong analytical abilities, and interpersonal skills, along with administrative competence, are essential.
Ø A valid UAE driving license is mandatory for this role.
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