Customer Service Executive
5 months ago
Key Responsibilities:
- Ensure high levels of customer satisfaction through excellent sales service
- Calling existing and potential customers to persuade them to purchase company products and services.
- Accurately recording details of customers’ purchase orders.
- Processing all customer purchases accordingly.
- Generating promising leads for the outside sales team to pursue.
- Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
- Developing and sustaining solid relationships with customers to encourage repeat business.
- Using sales scripts proffered by the company to drive sales and respond to customer rejections.
- Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
- Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
- Reach out to customer leads through cold calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Coordinate sales effort with team members and other departments
**Requirements**:
- UAE Driving License.
- Proven work experience as a Sales Representative
- Excellent knowledge of MS Office
- High school diploma or GED.
- Bachelor's or associate's degree in marketing, communications, business administration, or related field is preferred.
- Certified Sales Professional (CSP) accreditation is advantageous.
- Proven experience working as a telesales executive.
- The ability to follow scripts.
- Strong negotiation and consultative sales skills.
- Excellent organizational and problem-solving skills.
- Effective communication skills.
- Exceptional customer service skills.
- Ability to work independently or as part of a team.
- Good communication skills.
- Ability to work in a fast-paced environment.
If you are interested in this position, please submit your resume. We look forward to hearing from you
**Salary**: AED2,500.00 - AED3,500.00 per month
Pay: AED2,500.00 - AED3,000.00 per month
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