Lead, Service Design
2 months ago
**About the job - Service Design Lead**
We are looking for a **Service Design Lead** who will drive the service design processes in our strategic design projects and use service design practices to amplify the value of human experiences, besides leading the team members.
As a **Service Design Lead at ATÖLYE**, you will support the planning, delivery, and execution of client projects to achieve outcomes using the full range of design research and service design skill sets, tools, and mindsets; collaborating across disciplines to create successful user experiences via research, synthesis, ideation, prototyping, and testing.
In this role, you will work with multidisciplinary designers and researchers, UX & UI designers, and architects to participate in business development and also internal innovation practices. You will be expected to contribute to the overall success of our clients, our people, and business.
**Responsibilities**:
**Business Engagements**:
- Carrying out the engagement processes of service or strategic design projects
- Developing project approaches and proposals, creating the relevant project plan, and ensuring that they are presented effectively.
- Identifying the stakeholders to be involved throughout.
**Project Leading**:
- Leading projects at ATÖLYE within the domains of Service Design and Design Strategy.
- Caring for the legal and financial processes with external stakeholders together with the Project Manager and Project Director.
- Ensuring the project is realized in the promised time, with the agreed scope and outputs, at ATÖLYE quality.
- Leading any of the main strategic design project activities alongside team members, namely: qualitative and/or quantitative user research, benchmark research, market gap analysis, synthesis, ideation, prototyping, user tests, strategic narration, and development of client-facing presentations.
- Ensuring that the necessary decisions and actions are taken during the course of the project to maximize its impact.
- Receiving feedback from relevant stakeholders at the end of the project.
**Team Leadership**:
- Coaching team members
- Participating in the recruitment processes
**Thought Leadership**:
- Developing strategies and creating plans to increase the visibility of Service Design projects
- Contributing to ATÖLYE's expertise and productivity in service design
**Requirements**:
- Academic education in one or more fields of design, preferably Service Design, Strategic Design, or User Experience Design.
- Experience with consultancy based-work and carrying forward client relationships including presentations, updates, and negotiation discussions.
- Experience with leading strategic design projects
- Experience in a leadership position with coaching and mentoring skills
- High proficiency in English and Arabic (is a plus)
- Well written fluency in strategic narratives of projects/storytelling capabilities.
**What Do We Offer?**
- An inspiring and dynamic workspace as part of an interdisciplinary community
- The opportunity to work on strategic projects with leading institutions in UAE, Turkey, and beyond
- A transdisciplinary workflow that promotes constant learning
- Involvement in the strategic development of the practice, people, and business
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