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Assistant Outlet Manager

2 months ago

Dubai, United Arab Emirates MERCURE MERCURE DUBAI DEIRA WATERFRONT Full time

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability at the heart of everything we do.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
The Role:

- To function as the Business Manager and a Marketing Specialist for the Food & Beverage Department and to ensure the outlets and meetings venues operate successfully and are individually profitable in accordance with the standards of the hotel.
- Plans, directs, controls, coordinates and participates in all F&B activities.
- To interact with individuals outside the hotel including but not limited to, clients, suppliers, government officials, competitors and other members of the local community.
- To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and inquiries on food, beverage and service.
- Prepares annual outlet goals and budgets as outlined in the hotel’s Plan and adheres to the same
- Is responsible for the overall F&B P&L, team management and stakeholder management.
- Develops initiatives to actively promote & position the Adagio Brand and Hotel in all F&B areas.

Planning & Organizing:

- Co-ordinates an effective and efficient Payroll Management / Resource allocation through establishing a flexible work force throughout the Division, based on the principles of Multi Skilling and Multi Tasking
- Attends and contributes to all staff meetings Departmental and Hotel Training as scheduled and other related activities.
- Prepares with the respective teams, a yearly business plan for outlet and room service, which is the basis of the Food & Beverage Annual Marketing Plan
- Establishes, implements and controls performance of the F&B service team in outlet and room service so as to achieve the highest possible hygiene standards, minimize Operating Equipment breakage, streamlined, efficient resource and equipment flows
- Monitors and analyzes the activities and trends of competitive F&B offer and their achievements
- Is aware of trends, practices and equipment in food and beverage preparation and service in the hotel and restaurant field through trade fairs, networking and literature.
- Plans and prepares a planning calendar on quarterly basis, promotions and mailer campaigns on Social Media with culinary and marketing teams.
- Tracks traffic and movement on Facebook, Instagram and other SM pages of outlet. Is responsible for amending when necessary, creates competitions, uploads pictures, reply back to customers in coordination with Marketing team.
- Convene meetings with his/her team at regular intervals for information purposes.

Operations:

- Responds to any changes in the Food & Beverage Department function as dictated by the industry, company, brand and hotel.
- Ensures that all the outlet(s) are managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Minimum Standards
- Assigns responsibilities to Heartists and checks their performance on a daily basis, monitors standards and team development.

**Qualifications**:

- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Knowledge in using Micros / POS system
- Experience in the hotel industry of at least 3-5 years
- Strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team

Additional Information

Experience is an asset.
Fluency in English; additional languages are a plus.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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