Fulfilment Lead
3 days ago
**Rizek** is the UAE’s first local super app, connecting users with all kinds of home services with the click of a button. Through our app, users can request services from a variety of categories including home care, car services, beauty, healthcare and more.
**_What you'll be doing?_**
- Be responsible for day-to-day booking fulfilment process management from booking acceptance and resolving all exceptions to ensure timely service delivery
- Supervise daily fulfilment team's activities/tasks
- Create effective operational procedures, policies, and standards
- Work closely with Service Providers and heroes to ensure on time service delivery
- Coordinate with Customer Service team, and resolve customer questions and issues
- Maintain accurate and up-to-date booking status information.
- Coordinate the fulfilment of special requests/bookings.
- Be the POC between the fulfilment team and the CS manager
- Handle all customer’s escalation requests
**_Who you are?_**
- Bachelor’s degree or equivalent in supply chain management, business, or a related field.
- A minimum of 2-3 years of proven experience in operations and customer service management.
- Very good Excel skills
- Strong interpersonal communication skills.
- Keen attention to detail.
- Time management skills.
- The ability to multitask effectively.
- Able to work as part of a team.
**Job Types**: Full-time, Permanent
**Experience**:
- eCommerce/Logistics: 2 years (required)
- Fulfillment: 2 years (required)
- Customer Service: 2 years (required)
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