Customer Service Representative
3 weeks ago
Here's a drafted job profile for a **Customer Service / Sales Representative** in Dubai:
**Job Title**: Customer Service / Sales Representative
**Location**: Dubai, UAE
**Job Type**: Full-time
**Job Overview**: As a Customer Service / Sales Representative, you will play a key role in ensuring customer satisfaction while driving sales growth. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, and promoting the company’s products or services. Your role will also involve meeting sales targets and contributing to the overall success of the sales team.
**Key Responsibilities**:
- **Sales Support**: Assist customers in selecting products or services, answering questions about features, prices, and availability to facilitate a purchase.
- **Product Knowledge**: Develop and maintain in-depth knowledge of the company’s products or services to provide accurate advice and recommendations to customers.
- **Problem Resolution**: Handle customer complaints or issues in a professional and timely manner, aiming for a resolution that satisfies the customer while upholding company policies.
- **Order Processing**: Process orders, returns, and exchanges efficiently while ensuring that all transactions are accurately recorded.
- **Sales Goals**: Meet or exceed individual sales targets by proactively identifying sales opportunities, upselling, and cross-selling products or services.
- **Follow-up**: Ensure post-sale follow-up to guarantee customer satisfaction, address any issues, and encourage repeat business.
- **Record Keeping**: Maintain accurate records of customer interactions, sales, and feedback using CRM systems.
- **Team Collaboration**: Work closely with the sales and customer service teams to share information and resolve customer queries or issues.
- **Market Insights**: Provide feedback on customer preferences, market trends, and competitor activities to help improve sales strategies.
**Qualifications & Requirements**:
- **Experience**: Minimum 2-3 years of experience in customer service or sales roles, preferably in retail or a related industry.
- **Skills**:
- Strong communication skills, both verbal and written.
- Ability to handle customer complaints and resolve issues with professionalism.
- Proven track record in meeting or exceeding sales targets.
- Customer-focused with a high level of patience and empathy.
- Proficient in using CRM software, sales platforms, and Microsoft Office Suite.
- Knowledge of basic sales techniques, such as upselling and cross-selling.
- **Language Proficiency**: Fluency in English is required; proficiency in Arabic is a plus.
- **Personal Attributes**: Outgoing, proactive, team-oriented, and adaptable to changing customer needs.
**Education**:
- A high school diploma or equivalent; a degree in business, marketing, or a related field is a plus.
**Benefits**:
- Competitive salary with commission-based incentives.
- Health insurance.
- Opportunities for career growth and advancement.
- Access to training and development programs.
- Positive and dynamic work environment.
This profile covers the essential duties, qualifications, and attributes for a Customer Service / Sales Representative role. Would you like to add or modify anything based on your needs?
**Job Types**: Full-time, Permanent
Pay: From AED3,000.00 per month
Application Deadline: 01/04/2025
Expected Start Date: 01/04/2025
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