Cloud Command Center Lead

2 weeks ago


UAE, United Arab Emirates du Full time

Key Accountabilities (6 - 8 accountabilities max)

**Team Management**:

- Foster a collaborative and productive team environment, promoting professional development and knowledge sharing.

**Infrastructure Maintenance and Support**:

- Ensure the availability, performance, and reliability of the Cloud infrastructure components, including network devices, servers, storage systems, and data centers.
- Oversee the resolution of infrastructure-related incidents, problems, and service requests, ensuring timely and effective responses.

**Infrastructure Troubleshooting and Problem Solving**:

- Full responsibility of the du Cloud Services and Infrastructure
- Investigate and analyze complex infrastructure issues, identifying root causes and implementing appropriate solutions.

**Infrastructure Optimization and Enhancements**:

- Collaborate with technology stakeholders to identify opportunities for infrastructure improvements, capacity planning, performance enhancements, and cost optimization.
- Participate in the planning and implementation of infrastructure upgrades, migrations, and technology refresh cycles, ensuring mínimal disruption to business operations.

**Relationship Management**:

- Establish and maintain strong working relationships with internal users, business units, and external vendors to understand their infrastructure support needs and expectations.
- Serve as a liaison between the infrastructure support team and other departments, facilitating effective communication and coordination.

4. Qualifications, experience, skills and competencies

Qualifications:

- Bachelor of Engineering (B.E) in CS&E, E&C, E&E, MCA or Master's degree in computer science or information Systems
- International Certifications (MCSE / MCP /CCNP certification preferred), PMP, ITIL, Agile.

**Experience**:

- Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
- Minimum 12 years of experience in Managed Service environment
- Minimum 5 years of experience in managing a team, Operations (Infra/Apps) and Service Delivery
- Proven experience in Infrastructure technologies (VMWare, VCD, VROPS, VRLI, Rubrik, Avamar, SQL & Oracle DBA, Windows and Linux Administration, Data, Advanced Connectivity, Security Services, Data Centre & Cloud, Mobility & Applications).

**Skills**:

- Language proficiency in the following languages - English/Arabic
- Must have knowledge on using the following tools: HP Service Management, Exchange, Cisco ACI, UCS and Zenos, Manage Engine, HP SM, Mobile Device Management, knowledge on Exchange, AD, VMWare,
- Must have knowledge in different technologies such as Microsoft, SQL Server, Oracle, OpenStack, NSX, Kubernetes platform.

Competencies

Please provide the level of competency as per the grade: Level **1 **for Band 6, Level **2 **for Band 5, level **3 **for Band 4, level **4 **for Band 3.
- Think strategically (Level 2 of 5)
- Achieve tangible results (Level 2 of 5)
- Lead breakthrough change (Level 2 of 5)
- Exceed customer expectations (Level 2 of 5)
- Nurture, Inspire and Motivate (Level 2 of 5)
- Target win-win outcomes (Level 2 of 5)


  • Cloud Architect

    1 week ago


    UAE, United Arab Emirates Edge Executive Management Consultancy Full time

    Permanent- Posted 3 months agoThe Cloud Architect will serve as a technical thought leader and SME for our Cloud/DevOps ecosystem of partners, customers, and service providers. You will assist in leading a team that builds automation and services in order to make operating a massive large scale distributed system simple. You will make the development...


  • UAE, United Arab Emirates Google Full time

    Note: Google’s hybrid workplace includes remote roles. **Remote location: United Arab Emirates.** **Minimum qualifications**: - Bachelor's degree in Computer Science, Information Systems, Cybersecurity, related technical field, or equivalent practical experience. - Typically 6 years of experience delivering cyber outcomes, identifying mission risks, and...


  • UAE, United Arab Emirates Google Full time

    Note: Google’s hybrid workplace includes remote roles. **Remote location: United Arab Emirates.** **Minimum qualifications**: - Bachelor's degree in Computer Science, Information Systems, Cybersecurity, related technical field, or equivalent practical experience. - Typically 6 years of experience delivering cyber outcomes, identifying mission risks, and...


  • UAE, United Arab Emirates Google Full time

    Note: Google’s hybrid workplace includes remote roles. **Remote location: United Arab Emirates.** **Minimum qualifications**: - Bachelor's degree in Computer Science, Information Systems, Cybersecurity, related technical field, or equivalent practical experience. - Typically 6 years of experience delivering cyber outcomes, identifying mission risks, and...

  • Cloud Product Manager

    2 weeks ago


    UAE, United Arab Emirates Halian Full time

    Our Client Our client is a large, progressive digital & telecommunications business. This is an excellent opportunity for an experienced Cloud Product Manager to join their high-performing team. Your Responsibilities - Build upon the existing success of VMWare, Azure, AWS, and Oracle cloud portfolios and lead the continued strategic development of all...

  • Cloud Account Manager

    2 months ago


    UAE, United Arab Emirates Logicom Group Full time

    **Job Overview** Cloud Account Manager is a unique role in its ability to effectively leverage Logicom’s portfolio of cloud technologies to create market opportunities, building strong relationships with partners to meet customers’ needs and enabling them for the digital transformation journey. **Duties & Responsibilities** - Improve relationship with...

  • Oracle Cx Architect

    2 weeks ago


    UAE, United Arab Emirates Oracle Full time

    Oracle CX Architect-230003WP **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** Oracle Consulting is a fast-growing Cloud based consulting team focused on our customer’s rapid and successful adoption of CX Cloud Solutions. Our flexible and innovative approach helps our clients implement,...

  • Oracle Cx Unity

    2 weeks ago


    UAE, United Arab Emirates Oracle Full time

    Oracle CX Unity-230003WQ **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** Oracle Consulting is a fast-growing Cloud based consulting team focused on our customer’s rapid and successful adoption of CX Cloud Solutions. Our flexible and innovative approach helps our clients implement,...

  • Oracle Cloud Scm

    2 weeks ago


    UAE, United Arab Emirates Oracle Full time

    Oracle Cloud SCM (Supply Chain Management) Architect (UAE or Architect)-2300052Q **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **Are you ready to make a real-world impact while** **achieving your career goals?** - Do you excel at translating professional partnerships into customer...

  • Oracle Cloud Scm

    2 months ago


    UAE, United Arab Emirates Oracle Full time

    Oracle Cloud SCM (Supply Chain Management) Principal Consultant-2300031K **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **Job Summary**: As an Oracle ERP Supply Chain Management Functional Consultant, you are primarily responsible for capturing, analyzing and estimating customer...

  • Oracle Cloud ERP

    6 days ago


    UAE, United Arab Emirates Oracle Full time

    Oracle Cloud ERP / Finance Architect (UAE)-23000543 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** Are you ready to make a real - world impact while achieving your career goals? If you are eager to take on exciting technical challenges in a highly collaborative environment, this is your...


  • UAE, United Arab Emirates Majid Al Futtaim Full time

    Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego,...


  • UAE, United Arab Emirates Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Service Center Manager

    2 months ago


    UAE, United Arab Emirates Antal International Full time

    Our client is a leading paint manufacturing company looking to hire a Service Center Manager / Showroom Manager for Dubai location. **Requirements**: - Managerial experience in retail sales (paint/building materials) - Bachelor's degree or higher in sales/marketing - Proficient in managing multiple showrooms/service centers across UAE - Excellent knowledge...


  • UAE, United Arab Emirates Oracle Full time

    Oracle Cloud Principal ERP / Finance Consultant(UAE)-230005ET **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** Are you ready to make a real-world impact while achieving your career goals? This is your chance if you are eager to take on exciting technical challenges in a highly...


  • UAE, United Arab Emirates TASC Outsourcing Full time

    -الإمارات العربية المتحدة Apr 17, 2023 AED 4500 - AED 5000 Contract Full time Our client is a Leading **Real Estate Company**. They are now looking for an **Call Centre Agent-E-Mail** Support to join them. **Roles & Responsibilities**: - Handle Calls & E-mails of Customers & Clients - Identify the needs of customers, resolve issues,...

  • Call Center Agent

    3 weeks ago


    UAE, United Arab Emirates TASC Outsourcing Full time

    -الإمارات العربية المتحدة Mar 12, 2024 AED 4500 - AED 5000 Contract Full time Our client is a leading **insurance** company. They are now looking for a **Call Center Agent** to join them. **Roles & Responsibilities**: - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when...

  • Salesforce Developer

    3 weeks ago


    UAE, United Arab Emirates Kaapro Management Solutions Full time

    Opening: 5 Nos.- Job ID: 60860- Employment Type: Full Time- Reference: - Work Experience: 4.0 Year(s) To 10.0 Year(s)- CTC Salary: 20.00 LPA TO 50.00 LPA- Function: IT Software - Client Server- Industry: Other- Location: - Uae Posted On: 19th Jun, 2023 **Hello, Greetings from MM Management!! I am Krishna from MM Management. MM Management is into Global...


  • UAE, United Arab Emirates TASC Outsourcing Full time

    -الإمارات العربية المتحدة Mar 17, 2023 AED 5000 - AED 5500 Contract Full time Our client is a Leading Financial Technology Solution Company. They are now looking for an Customer Service Agent to join them. Roles & Responsibilities: - Answering customer calls, listening to their concerns and solving problems. - Must be calm under...


  • UAE, United Arab Emirates Talent Pal Full time

    **About GMG** **Gulf Marketing Group** is one of the Middle East’s leading, family owned companies. Operating across the GCC, Gulf Marketing Group is a dynamic group boasting a diverse portfolio of retail outlets, brands, and consumer and B2B services across key sectors such as healthcare and pharmaceuticals, sports and fitness, real estate, education,...