Contact Center Agent- Taglog Speaker

3 weeks ago


Dubai, United Arab Emirates UHRS Full time

**Job purpose**

The **Contact Centre Champion** assigned in mobile broadband focuses on meeting and exceeding the customer’s expectation, delivering rapid, right first-time solution without visible handoffs to the customer.

**3. Key accountabilities**

Answer all customer inquiries in a friendly, professional and efficient way.

Maintain customer services standards by responding to all contacts promptly, remaining courteous and professional at all times.

Provide clear and concise responses to all customer enquiries and complaints and ensures all information is accurate in response to the customer.

Follow contact scripts (where applicable) and respond empathetically to customers.

Have an excellent understanding of the complaints procedure to ensure the correct escalation is followed, where required.

Resolve customer complaints end to end.

Take ownership of customer enquiries and complaints to a satisfactory conclusion

Refer unresolved queries for further action as necessary by following a pre-defined escalation process.

Promote and upsell Virgin mobile products and service through various servicing channels

**Job Types**: Full-time, Permanent

**Salary**: AED7,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Contact center: 4 years (preferred)
- call centre: 4 years (preferred)

**Language**:

- Taglog (required)



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