Accounts Receivable Officer

1 week ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 23115911

**Job Category** Finance & Accounting

**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

To ensure compliance to the Hotel credit policy and fast realization of the accounts receivable along with maintaining the Company

Standards in regards to aging reports.

**SCOPE / BUSINESS CONTEXT**
- A Full Time position based at JW Marriott Marquis Dubai.
- Number of Direct Reports - 2
- Titles of Direct Reports - Accounts Receivable Clerk

**CANDIDATE PROFILE**

**Experience**:

- College graduate

**Skills and Knowledge**
- Leadership skills
- English language
- Training and willing to help continue the success of the property

**Education or Certification**
- N/A

**SPECIFIC DUTIES**
- The following are specific responsibilities and contributions critical to the successful performance of the position:_
- Have an adequate knowledge of al Marriott SOP’s (Standard operating procedures) LSOP’s and all related Marriott Corporate policies related to the credit department and the Accounting department general
- Approve issuance of credit as required by the Hotel credit policy daily.
- Maintain supportive roles with other departments.
- Audit compliance to credit policy and LSOP by other departments.
- Balance daily City Ledger with Income audit.
- Insure bills are mailed within 48 hours in adherence to the SOP and credit policy and that they are well presented and completed.
- Follow up on all outstanding accounts and maintain proper follow up documents and maintain a history log.
- Schedule and control the activities and duties of both the Credit Collector and the receivable clerk and monitor their performances.
- Inform top management of current and potential credit problems.
- Work with the Controller and the Assistant in reference to Credit and write off issues.
- Schedule a monthly credit meeting and a quarterly write off meeting.
- Prepare the Quarterly Credit Loss report on a timely basis as requested by the SOP.
- Follow up on credit meetings minutes and advise the Controller and Assistant on the status of the decisions made.
- Insure proper handling of credit cards and imprints.
- Follow up daily with the FO manager on the High Balance sheet.
- Maintain a good relationship with other credit supervisor in town and in other Marriott Hotels in the regions.
- Follow up on group billing and adjust were needed.
- Prepare the monthly aging report and discuss with the Controller and Assistant Controller.
- Reconcile all receivable related accounts monthly to include city ledger, guest ledger, allowance for doubtful accounts and other accounts as requested by the Controller or Assistant Controller.
- Establish an effective cross training program within the department.
- Cover the Accounts Receivable clerk duties during his absence.
- Participate in the Quality improvement process.
- Maintain a close relationship with other department heads.
- Attend from time to time the Sales department briefings.

**Safety and Security**
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Notify Loss Prevention/Security of any guest reports of theft.

**Policies and Procedures**
- Follow company, hotel and department policies and procedures.
- Follows Marriott International Hotels Limited Regional Office policies and procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors and Management.
- Working hours as required to do your job but normally not less than 48 hours per week.

**Guest Relations**
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
- Assist other employees to ensure proper coverage and prompt guest service.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each

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