Reservation Agent

Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
- Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
- Manage hotel selling strategy by opening and closing to specified rates linked to hotels business plan and as directed by your line manager.
- Liaise and communicate special requirements to other departments e.g. Cots, VIP’s and late arrivals.
- Maintain established filing system for all correspondence and collate reports as required by Front Office Manager/ Reservations Manager.
- Record and manage bookings that failed to arrive.
- Promote and maintain good public relations and endeavours to maximize business

Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Pay: AED1,600.00 per month