Client Excellence

2 weeks ago


Dubai, United Arab Emirates KS Talent Solutions Full time

M- Posted by
- Mani Sharma- Recruiter**Responsibilities**:

- Maintain and update the Client Excellence & Service Delivery SOP, ensuring adherence by all staff.
- Develop and enhance processes and procedures within the Client Excellence & Service Delivery framework.
- Possess strong knowledge and experience in Corporate Banking, staying abreast of external market developments and trends.
- Oversee the development and maintenance of departmental MI & Reporting, reporting to management per the agreed governance structure.
- Accountable for the successful implementation of banks digital corporate products and services.
- Shape the project delivery and implementation approach across the project lifecycle.
- Manage customer pricing requests guided by Sales / Relationship Managers.
- Lead the implementation of digital Sales / Implementation practice management software.
- Lead the delivery of a new Digital Customer Service platform for Wholesale Banking customers.
- Drive customer and staff adoption of the Digital Customer Service platform.
- Oversee end-to-end management of walk-in customers at the Service Desk.
- Ensure adherence to Customer Services KPIs / SLAs
- Ensure proficient handling of customer queries and log all complaints on the CRM.
- Utilize Bank systems effectively, remaining updated on policies, procedures, and products.

**Requirements**:

- Extensive experience in Corporate Banking, particularly in Trade, Supply Chain Finance, Payments & Cash Management, Acquiring, Cards, Loans, and other Account Services.
- Strong knowledge of digital corporate products and services.
- Proven experience in successful project delivery and implementation.
- Leadership skills with the ability to develop and motivate teams.
- Exceptional communication and interpersonal skills.
- Proficiency in managing customer service platforms.
- Knowledge of Customer Services KPIs / SLAs and quality assurance.
- Familiarity with digital campaign management.
- Sound understanding of Bank policies, procedures, and products.

This role presents an exciting opportunity for a high-engagement, customer-centric leader to contribute to the bank's digital agenda and future growth strategy. If you are a strategic thinker with a passion for service excellence, we invite you to apply.
- ABOUT COMPANY
- KS Talent Solutions
- Singapore
5 Employees HR & Recruitment

'It feels like working with a Search firm but at a contingent price and cost structure...' 'For over ten years, KS has provided us with experienced e...


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