IT Support

**Job description**

We are seeking an IT executive who can provide IT support across the company and technical support services as well.

**The Responsibilities**
- To set up workstations, diagnose, repair and maintain hardware and software components and recovery for hardware/software problems to ensure the smooth running of the office.
- Support the following technologies: Microsoft Office products - Outlook, Internet Explorer, Windows 7 and Windows 10, iPAD and smart devices, laptops, printers, networked copiers, basic LAN/WAN connectivity and others as assigned.
- Goes, as needed, to company and staff offices and workstations to provide technical support.
- Prepare to work outside normal working hours.
- Responsible for service requests, software installations, new device setups, upgrades, and record request and incident resolutions.
- Monitoring and maintaining computer systems and networks
- Updating virus protection software to keep data and communications protected.
- Backing up the company's critical data
- Follows emergency plans for equipment, power, or security failures when necessary and protects data, and makes sure it is secure from time to time.
- Schedule upgrades and maintenance without deterring employees from completing their work.
- To participate, cooperate and give necessary inputs for the software implementation and upgradation.
- Responding in a timely manner to service issues and requests.

**The Requirements**
- Must possess a bachelor’s degree in Computer Science or Related Field from an accredited Institution with
- A minimum of 2 years’ experience in end user environment support, Computer literate
- Familiar with Windows 10, Smart devices and MAC operating Systems or an equivalent combination of education and Experience.

Ability to commute/relocate:

- Ajman: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- UAE: 2 years (preferred)

**Language**:

- Arabic (required)

License/Certification:

- UAE Driving License (preferred)