Telesales Representative

3 weeks ago

Ajman, United Arab Emirates OMB - Etisalat Services Holding Full time

**About the job**

Perform outbound calls for customers (Individuals/Companies) for sales/ retention in cooperation with Contact Center Services.

**Duties & Responsibilities**:

- Use all call-handling procedures at opening, during the conversation, and while ending the call.
- Act as a sales consultant to advice customers to the right service s/he is looking for.
- Assuring revenue growth by cross & up selling business products and services to match customer’s needs.
- Achieving assigned revenue, sales & retention targets
- Retaining customers requesting cancellation by communicating retention offers, selected based on a customer’s value and churn reason (utilizing the retention tool). based on customized campaigns if any.
- Accurately understanding reasons for customer dissatisfaction and customer needs.
- Ensuring customer satisfaction & retention.
- Using sales scripts, objection handling techniques & other sales tools/tactics provided by Etisalat team during the training period and by floor management after joining the team.
- Showing high level of compliance towards Etisalat different processes & policies

**Knowledge, Experience & Competencies**:

- Bachelor's Degree in any field.
- Minimum 2 years' Telesales experience in selling B2B products & services in a reputed organisation.
- Preferably with Telco sales experience.
- Excellent **Arabic** written & spoken communication skill.

Salary **:AED 4200** + Monthly Incentives + extra Achievement Incentives and others

**Salary**: AED4,200.00 per month

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