Audio Visual Project Supervisor
3 weeks ago
Levels AV is a leading audio solutions provider based in Dubai, specializing in delivering high-end audio systems and services. With a commitment to innovation and customer satisfaction, we are seeking an experienced Senior Support Engineer to support our project service activities.
A Senior Support Engineer within an audiovisual (AV) company plays a critical role in ensuring the smooth operation of AV systems and equipment for customers. This position typically requires a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical relevant parties.
It demands a combination of technical expertise, leadership skills, customer focus, and a passion for innovation. It is a challenging yet rewarding position that offers opportunities for professional growth and the chance to make a meaningful impact in the AV industry.
**Qualifications**:
- Bachelor's degree in Electronics and Electrical Engineering, or related field.
- 2-3 years of experience in technical support, preferably in the audiovisual industry.
- Strong knowledge of audio equipment, systems, and technologies.
- Excellent problem-solving and troubleshooting skills.
- Experience working with a variety of audiovisual technologies, such as projectors, displays, audio processors, and control systems.
- Strong understanding of networking principles and protocols, including TCP/IP, DHCP, DNS, and VLANs.
- Familiarity with audiovisual standards and protocols, such as HDMI, HDCP, and HDBaseT.
- Excellent communication skills, both verbal and written.
- Ability to work independently and collaboratively in a fast-paced environment.
- Certifications such as CTS (Certified Technology Specialist) or manufacturer-specific certifications (e.g., Crestron, Extron) are a plus.
**Key Responsibilities**:
- Provide advanced technical support to customers experiencing issues with audiovisual equipment and systems.
- Troubleshoot and resolve problems with production equipment, monitor scene shop workspace and the security of all equipment.
- Evaluate equipment needs and notify the Manager of need to repair or replace
- Plan, organize and implement the maintenance and operation of performance-related equipment at the various venues, including lights and lighting console, sound equipment, video projector, cameras, microphones, sound console, speakers, special effects equipment, rigging system, IT equipment, Livestreaming and other technical systems used during events and projects.
- Collaborate with customers, vendors, and internal teams to resolve escalated technical issues in a timely manner.
- Program and run sound equipment, lighting equipment, video projector, IT equipment, rigging controls and other technical systems during performances and productions.
- Setup of equipment, including AV equipment, P.A systems,
- Utilize proper safety practices and procedures in line with A/V equipment, and ensure all people understand safety.
- Document support activities, including troubleshooting steps, resolutions, and best practices, in a clear and concise manner.
- Mentor junior support engineers and provide training on advanced troubleshooting techniques and best practices.
- Participate in product testing, validation, and quality assurance activities to ensure the reliability and performance of audiovisual solutions.
- Stay current with industry trends, emerging technologies, and best practices in audiovisual support.
- Assist with the development of support processes, procedures, and knowledge base articles to improve efficiency and customer satisfaction.
- Serve as a technical liaison between customers and internal departments, including sales, engineering, and product development.
- Be on site to assist in performances and deal with technical emergencies or issues as required this may include after hours.
- Operate and support theatre sound mixing desk when required.
- Operate and support theatre lighting desk when required.
**Audio**
- Rack building and cabling
- Cable termination both signal and speaker
- Initial program loading and system testing for functionality.
- System trouble of fault from top to bottom
**Video**
- Installation and cable termination
- Trouble shooting from input to output.
**Lights**
- Installation and cabling
- Trouble shooting from end-to-end
**Power**
- Basic load distribution and termination
**Qualities**:
- Strong analytical and problem-solving skills.
- Excellent customer service and interpersonal skills.
- Ability to communicate technical concepts effectively to both technical and non-technical audiences.
- Detail-oriented with a focus on delivering high-quality solutions.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Willingness to learn and adapt to new technologies and methodologies.
- Proactive and self-motivated with a passion for technology and innovation.
This role offers an exciting opportunity for
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