Salon Manager

2 days ago


AlAyn, United Arab Emirates Vero Nail Spa Full time

PURPOSE OF THE ROLE To manage all Salon services, products, treatment menu, and facilities. Provide positive leadership to all service professionals within the department. Full understanding of Salon Operation standards and implement policies and procedures to generate sales revenues. KEY RESPONSIBILITIES: 1. Financial: Provide neat, legible payroll records in a timely manner Increase revenue base and maximize revenue in both service and retail sales, based on targets given Comprehend budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Manage supplies and equipment inventories within budget. Understands the impact of department's operations on the overall property financial goals and objectives Effectively drive treatment delivery to meet, and where possible exceed, targets Improve stock variance to 0% Ensure daily sales, cash collection is accurate and complete 2. Operations: Fully understand of Salon operations standards and implement policies and procedures to generate sales revenues. Up-sell services/treatments and products for the salon to guests. Legibly complete requisition for additional supplies/materials Attend all required meeting and training sessions. Access all functions of computer software system in accordance within company specifications. Maintain working knowledge of computer software system Maintain high standards within the branch and oversee the staff to ensure smooth running of operations Proactive when dealing with guest expectations and complaints, acting within limit of authority Ensure effective management of booking system Maintain and manage database, records and logs of the salon as per the SOP's Maintain stock level and inventory Administer opening & closing of the Branch Maintain cleanliness of work station and surrounding work areas and ensure that daily cleaning duties are observed 3. Human Resources: Disciplinary procedures and documentation are completed according to standards. Use and accept criticism constructively Optimize staff utilization by reducing staff absenteeism, sick leave, and resignations Solicits employee feedback, utilizing an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns. Brings issues to the attention of the Operations Manager and Human Resources as necessary Observe service behaviours of employees and providing feedback to individuals. Ensures employees understand expectations and parameters Provide coaching and counseling to staff members as needed with the guidance of the Operations Manager & Human Resources Oversee health & safety in the Branch at all times 4. Customer Service: Ensure through your work the comfort and satisfaction of customer Provide positive leadership to all service professionals within the department. Display a courteous, polite, unpretentious, and helpful manner at all times. Always aim to improve clients' confidence and maintain a strong corporate image Sets a positive example for guest relations Interact with guests to obtain feedback on product quality and service levels Handle guest problems and complaints Empower employees to provide excellent customer service Emphasize guest satisfaction during all meetings and focus on continuous improvement Strives to improve service performance Ensure high standard of customer care, treatment delivery and time reporting Develop and maintain excellent relationships with all guests and member The two exceptions to interrupt the hourly routine are: - Welcoming a new guest - Guests' interactions. PROFILE REQUIREMENTS 1. holder of international recognized degree or certification related to the beauty industry or proven knowledge of beauty services. 2. Skills Passionate about customer service Articulate, diplomatic & outspoken Able to speak and write English. Ability to handle pressure and stress Understanding of financials Multi-tasking Organizational skills Problem Solving Excellent Management Skills Good communication and people skills, including good listening skills Time management skills 3. Experience Minimum experience 5 years, of which at least 2 years in the UAE beauty industry

Salary: AED5,000.00 - AED8,000.00 per month Ability to relocate to Al Ain - Living in Al Ain or planning to relocate before starting work (required)

Ability to commute/relocate:

- Al-Ayn: Reliably commute or planning to relocate before starting work (required)


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