Hotel Management Trainer Walkin Interview

2 days ago

Dubai, United Arab Emirates Learnovate Training center Full time

Company is looking for Person who can teach all major courses in Hotel industry like Culinary Arts, Housekeeping, HR in hospitality, F & B, Managing Front desk, Hospitality management, Waitering Course, Hotel and resturant management

Degree in Hotel Management/Administration/Human Resources/Quality Assurance with an excellent track record of training capabilities.
Min. 5 years of relevant experience within a senior management capacity in the Hotel Industry, preferably 5-star Hotels.
Strong interpersonal skills and excellent communication skills in English and additional foreign language is an added advantage.
Should be a result oriented and a self-motivated along with a positive attitude person.
Ability to think laterally and display a high level of integrity. Should have the ability to identify impact and influence others.
Must be a strong team player, multitasking, enthusiastic and flexible.

Attractive Salary and Benefits offered:
Immediate joining preferred.

**Responsibilities**:
Conduct all Training Needs Analysis for the Hotel - Establishing core competencies required for key positions and identify/develop training programs for all development needs.
To drive, direct and coordinate the timely and structured learning experiences, support the leadership team and their departments on all Quality improvement activities, operational training requirements and career development programs to all colleagues, to improve and maintain job performance, to ensure that all colleagues are meeting the hotel standards.
Establish a departmental trainer platform to drive effectiveness in delivery of training programs and recommendation for improvement.
Be present at key service delivery points to asses and audit service standards - conduct spot training and support function heads with a clear understanding of challenges and opportunities.
Develop succession plans for the talent pool with the Department Heads and monitor progress based on goals.
Review and analyze hotel guest feedback through various platforms (Guest Love, GSI, Social Reviews, Glitches, Courtesy calls, etc.) on a regular basis and provide a clear understanding of the root cause of the issues and areas to improve.
Lead and facilitate monthly and quarterly, Quality/Guest Experience/Tactical Solve Meetings and action planning sessions (identification of problems, root cause analysis - monitor improvements and communicate progress).
Work closely with the FOM to review and drive understanding of the loyalty programs among the stakeholders for a better guest loyalty experience.
Develop and conduct service quality and brand standards audits.
Educate colleagues on the brand standards and ensure departmental trainings related to standards are taking place.
Lead and support departments in the annual quality evaluation audit.
Takes necessary actions post quality evaluation audit and guest experience evaluation.

Pay: AED3,000.00 - AED5,000.00 per year

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