Hotel Receptionist/front Desk Agent
2 weeks ago
Welcoming guests and checking their details against their bookings
- Allocating guests their rooms and providing keys
- Answering phones from prospective customers and guests, taking messages and delivering them
- Completing administrative tasks such as filing and photocopying
- Responding to requests for help and information
- Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
- Preparing room bills and ensuring prompt payments
- Checking guests out, taking payments and returning deposits
**QUALIFICATIONS**:
- _**Mandatory**:_Work experience as a **HOTEL** Front Desk Agent
- Experience with hotel reservations software
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Proficiency in English is a must, Russian Language speaker is an advantage.
- Degree in hotel management is a plus
**Experience**:
- Hotel Receptionist/Front Desk Agent: 3 years (required)
**Language**:
- Russian (preferred)
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