Real Estate Call Center Agent

12 hours ago


Dubai, United Arab Emirates Smart Concept Real Estate Full time

We are hiring - Immediate requirement:
Position: Real Estate Call Center Agent / Dispatcher

Experience: 1-3 years (must)

**Salary**: Up to 5,000 AED

Work location: Dubai

Call Center Agents work in a call center setting surrounded by other call center employees answering customers’ questions and referring them to the necessary resources to solve their problems. They usually follow a script with prepared responses based on customer’s questions and replies. After working closely with the customers to resolve their issues.

Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints

Accountabilities:

- Handling many inbound and outbound calls to and from customers
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Collaborate with other call center professionals to improve customer service
- Managing large amounts of inbound and outbound calls in a timely manner
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Keep records of all conversations in our call center database in a comprehensible way

**Skills**:
Education, Experience & Skills:

- Previous experience in a customer support role
- High school diploma, bachelor’s degree or equivalent
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Strong time management and organizational skills
- Adaptability and flexibility
- Familiarity with CRM systems
- Comfortable working in fast-paced environments
- Computer skills
- Phone skills, including familiarity with complex or multi-line phone systems
- Ability to speak multiple languages, especially those common among callers


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